poor service and non-inspired menu
Our meal were a mess, my daughter is alergic to Dairy and it came out with cheese all over it, had to hunt the waiter down. Hated the baked Rigatoni with meat sauce. Nothing was done to put things to rights for us other than a new meal for my daughter. I never got the sandwich I wanted instead of the riti until we were ready to leave. Called management and NOTHING WAS DONE ABOUT IT!
Bad service would have been better than no service.
My wife and I had discovered this place in October or November. We were impressed! The food was good and the staff seemed friendly. We couldn't wait to go back.
Well, we had family in town in December and were excited to share our new discovery with them! We called ahead and the hostess even recognized the name when we walked in and we were seated quickly with menus. This is when the wait began. We looked at the menus for 10 minutes, discussed what we wanted and made our decision. We had wait staff all around us, but nobody acknowledge us. Not even a drink order. We then asked the hostess about our server and she said she would check. Another 15 minutes went by. Nobody had brought the bread, nobody took our drink order, or even brought water. It gave us enough time to use our phones to locate an alternate. We did, and we left.
Here is the worst part. I understand that every business may have a bad day. They are run by people, and none of us are perfect. I e-mailed the manager via the website to let them know of our experience. We received the same response as in the restaraunt; we were completely ignored. No response at all to the complaint. Being ingored twice like that is insulting.
Best %$^# What?!?.
The menu says the "best Dam...." all over the place, don't believe it. Being a neighborhood restaurant, the family likes to meet here occasionally for the family style meals. This place has been slipping for years and not getter better with age.
They do offer glutten free foods for those with celiacs disease.
Awful spaghetti and meatballs. I have never had spaghetti with stewed tomatoes on it. and the meatballs were hard, dry , tasteless egg shaped things.
Great staff, yummy food!!. Loved this restaurant !!! I am sooooo addicted to the calamari. I had the rigatoni and it was delicious. My husband had the spaghetti w/meatballs and absolutely loved it. I would go there just for the bread and whatever amazing dip they had for it. I am shocked by the comments on here about their staff. Everyone I saw was friendly and seemed very attentive to their tables. We had a waitress named Nicky who made us feel like family and couldn't do enough for us. We will definately be going back :) For everyone who gave bad reviews, give it one more chance. I promise you will love it as much as we did. Highly recommend!!
Extensive gluten free menu. A friend recommended the restaurant based on the great food and gluten free options. I was not disappointed. The gluten free menu is one of the largest I'd seen anywhere. It's very exciting to be able to order french bread with your meal when you're gluten free. Our server was fun and friendly. The food was great and the portions are large enough that I took about half home for lunch the next day. We will definitely be back to try more of the gluten free options. They were one of the most knowledgeable and conscious restaurants about gluten.
Fantastic, Friendly, and Fun!. I was SHOCKED to see so many negative reviews for Abrusci's! Just goes to prove only whiners post on these things and I would like to set the record straight. Abruschis is a wonderful local restaurant. It has good food, that is very consistant. I don't think I've ever had a bad meal there. Ever. The staff is INCREDIBLY accommodating and friendly. They go out of your way to make sure your meal is correct. I've had them take back food with a smile, when it was my error. It may not be as stanch or formal as some of the restaurants down town, but for my dollar, I prefer good food at a good price, a family friendly environment, and servers with some PERSONALITY. I recommend Abruscis to all my friends and family, we all love it, and I know once you get a taste of this fun, mom and pop place, you'll love it, too.
Food is EXCELLENT! SERVICE has gone down hill!.
I wouldn't say my husband and I are "regulars" so to speak, we live in the mountains, but we do stop by Abrusci's when we come to Denver, at least once a month. So I would describe us as return costumers.
We have always loved the food and atmosphere, but recently had a very discouraging experience. When I saw the other reviews, I felt like I had to add my two cents in.We came in for dinner a few weeks ago, early, because we were on our way home, and it was so beautiful we sat on the patio. Two other tables were sat after us and were greeted well before us by another waiter. Finally, our waitress arrived. She threw bread down, and with out so much as a greeting asked us what we wanted. We ordered as another table was sat, she left without a word and that was the last time she spoke to us till the end of the meal. She spent the next half an hour chatting LOUDLY with the new table (who apparently she knew) using FOUL language and DIRTY HUMOR. The whole patio kept staring at her, I think others were as uncomfortable as we were.
Another waitress brought our food, refilled our drinks, even asked us if we wanted more bread or cheese. Our waitress did nothing. My husband had a problem with his pasta but ate it anyway since no one ever came back to check on us. We sometimes caught a glimpse of our Waitress through the glass door playing with other employees in the entrance way. We could always HEAR her when someone opened the door to the patio.
We sat forever with empty plates and I finally got up to use the restroom before we left. My husband was fuming by this point and flagged down the other waiter on the patio and asked if he could find our check. As I passed threw the bar to the restroom, I saw our server sitting at the bar DRINKING with other costumers. When told she needed to give us our check, she commented "We could wait!" I was FURIOUS. She was going on about how much she hated the job and wanted to do other things. I COMPLETELY AGREE. We finally got a check and were in such a hurry had to leave. My husband plans to email Steve and complain. If you go to Abrusci's, you will love the food, but request one of the boys to wait on you, or even the pretty girl who teaches Soccer or the Pregnant girl. Both have waited on us and are very sweet. If it's a messy looking, Dark haired girl who is loud and rude, demand another Waitress!
Good to bad.
I've gone to Abrusci's off and on the past couple of years. At the beginning, both the service and food were good.
The last few times, however, the quality has gone downhill. One of the servers is loud and obnoxious, and can be heard from anywhere in the restaurant. This has happened the past each time I was there. As a customer, I've felt like I was more of an after thought and my servers seemed like they were bothered to have me there. And this is when they haven't been busy. They are more interested in socializing with each other.
I will be sending this to the manager as well.
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