Thai Flavor Restaurant, Inc.

Horrible service I would not recommend to anyone. I called to ask if they served a certain dish the lady that answered said yes So when I arrived hour later 210pm on a Monday 26th dec 2011 One other person was in the restaurant ,so the place was not busy at all,at the same time it took her approx 10-15 mins to take our order,225pm we asking about the different dishes they serve,she then proceed To tell me the Vietnamese dish is the same as the Thai dish,I told that is not true...she argued with me about it...then I was pissed

So the rest of our party ordered there meal ..she very rude..like we were imposing her time and we are the paying customer...now mind I have lived in Bangkok Thailand for 3 yrs and know what dishes are and visit every 2yrs since 1972 ....she must have thought because you are not a Thai that you don't know..that your a foreigner your an idiot..generally Thai's people are very courteous respect ful and proud...I will talk to my Thai friends when i reurnt to San Jose Ca and tell them about my experience with this restaurant ..for sure 100% I would not recommend

Sawadee Krup  View Less … View More

The Truth Exposed. The TRUTH exposed! Here is my story: My family and I have been regular customers to Thai Flavor restaurant since 2006. The first time, an owner of Thai Flavor restaurant delivered to my home. I thought it was nice. Then, my family and I attended the restaurant for Thai food sometimes. We are Asian-American. We do not know how to cook Thai and we crave for authentic Thai food so we attend the restaurant.

Sometimes, the restaurant made the dish medium as hot or mild as medium. Hot as very spicy and it can be burnt or out of flavor. Sometimes, their beef isn't fresh as if it's been expired. The menu tells us what is in the bowl and sometimes, they add things what is not said in the menu. For example, bell peppers isn't mentioned in the menu so the cooker add bell peppers in the bowl. You have to be specific to the waiter/waitress of what kind of ingredients you do not want in your entree. Thai Flavor restaurant increases their price twice for an entree. Poor service, expensive meal.

The owner and employees did not seem to appreciate the fact that I paid with my hard earned money and tips for their business and our appreciation with authentic Thai food.

The night of April 24, 2011, my family and I arrived at the restaurant. The waitress seemed to be in a bad mood.

My family member ordered his meal. He had always ordered spicy beef Pad Thai. His noodles was overcooked and his beef was rotten. He had request to get the new plate of Pad Thai. The second time, he had his new plate and it was fine. He didn't have his peanuts as his side as usual so he requested his peanuts. The owner looked at me straight in the eyes and I wondered what was wrong. I had my stir fry basil and I ate some of it. I put leftover in the container and I found hair on the plate. I called the waiter and informed him the hair issue. He took the plate back to the kitchen and came out with no solution. He did not say anything until I called him and asked genuinely, "What is the solution to the issue?" He was afraid to talk to the owner and he told me "We can't do anything" repeatedly. The owner came to me and said "We do not have anyone in the kitchen with blonde hair. Don't come back. Go to another restaurant." I responded, "We do not have blonde hair either." Then, the waitress came to take my check and deducted the entree (with the hair in it). I went to the counter and paid full price. When I was about to leave the restaurant, the owner told the waitress and they both yelled at me in my face saying, "Not to come back again!" After my payment, I was upset because they insulted me and took me for granted. I shared them my feedback on how they should treat their customers with courtesy and respect and how they run their business. They should consider customers' concerns seriously instead of being dramatic and became angry with the complaint. The waitress and the owner ignored my feedback and they immediately called the police on me. They were very rude, disrespectful, and selfish. They did not even apologize at all. The policeman showed up and asked me what was going on. I explained to him about the hair issue and how they refused to do anything about it. He asked me if I had paid my food and I said yes and proved to him with my receipt. He also asked if I did anything criminal and I said no.

The bottom line is, the employees and the owner at Thai Flavor restaurant do not really care about customers, their concerns, and how they are being very rude, disrespectful, and uncooperative is unacceptable. They won't do anything about your complaint even if there is hair in the food. The night of Easter was the final straw of their behavior, attitude, and action had made myself nauseous when I went home. Please, do not have anyone go to Thai Flavor restaurant at all as I promised the owner and employees that I will spread the word to everyone, the customers.  View Less … View More

A San Franciscan's View of a Thai find.. Recently, I flew in to Denver from San Francisco to spend some days with my brother. As one who eats out often in the greater Denver metropolitan area, where he lives and works, he suggested we have lunch before heading over to his place.

His choice of restaurant was Thai Flavor, the outside of which seemed unassuming. However, as we perused the menu, it was obvious that there was a full range of appetizers, first courses, main dishes, and every tastes to meet the preferences of vegans and carnivores. The combo appetizers were accompanied with different sauces. The soup was to be "mild" but it is better to order it "not spicy." The heat was a bit much for me, and it could tend to kill the taste buds before the rest of the meal. Oh, yes, I had the seafood stew. The seafood did seem a bit to overdone and tired, but that can be worked on.

The serviice was informative and attentive. The ordering of the dishes was by my asking "Hawk," a kindly fellow, to offer suggestions. And, it was the way to go, since the experience was quite agreeable.

Living in San Francisco, my family and I have frequent occasions to dine out, because of the plethora of restaurants of many, many cuisines. I would assert that of the many Thai restaurants we have in the greater San Francisco Bay area, which includes Palo Alto, Berkeley, San Jose, and Marin County, I've tasted the very best of this cuisine. Among them are Suriya Thai, Rengent Thai, Marnee Thai, and Osha Restaurant. Each is among the top of the food critics reviews. If you ever come to San Francisco, take note of these favorites.

In the high rent, above average cost of living in San Francisco, with people who like to eat out and enjoy the flamboyant lifestyle we have, if a restaurant isn't any good, it won't last.

I believe the dishes of Thai Flavor equal the best in San Francisco, and I would recommend it highly. My brother was so spot-on in taking me here. Maybe it isn't the best outside of Bangkok, but, then, the 23-hour flight to Thailand is somewhat of a jet lag.  View Less … View More

Rude!!. I have eaten at this resaurant several times, and the food is exceptional! But I do not like the service, the host is very rude and when I called to place an order, she seemed in a big hurry and hung up on me. She did not say thank you or tell me the amount of my order. VERY disappointed!

If you want to retain your customers, be kind and show them appreciation!  View Less … View More