Raves Oh My Goth

08/31/09

raves

by pixieparadox at Citysearch

i dunno why this place gets so many bad reviews. yea it is a bit pricey but so is hottopic for crying out loud. i have always had a good experience here. yes raven can be intimating but thats just her. i have never had a problem with her. shes even personally taken me to the storage room and dug through boxes and boxes to find me the boots i wanted. other staff has even done this for my husband to show him things that hadnt been put out on the floor yet. its a great store. i love it.

07/25/09

Hasn't had my economic vote in many years..

by peachburrito at Citysearch

I haven't been a client of this shop in many years. I went in recently with a friend who wanted to purchase a pair of boots. Rave's Oh My Goth does indeed carry a wide array of merchandise.

What most consumers that frequent this shop may be unaware of..

1. MANY of these items can be purchased online through other gothic or alternative lifestyle vendors online stores, Ebay, the manufacturer of the items you are interested in, or locally from Fashion Nation.

2. If you do your homework, you will realize that Raven's prices are not that competitive.

3. If you aren't that ambitious,(ie LAZY) you will pay the price that she asks. With that being said, you have no right to whine or complain if you feel you are paying too much. You do have other alternatives. Again, it's a matter of discernment and ambition.

As far as Customer Service goes, it's ridiculous what passes for it in this establishment. I work in the Service Industry myself. I don't believe that the customer is always right; quite the contrary. However, there is a definite nasty attitude that permeates this shop. It starts with the owner,Raven, and trickles down to her staff. It amazes me that she has managed to stay in business 10+ years. Apparently, her best clientele must truly enjoy paying higher prices and being treated like idiots.

• Pros: Good, quality merchandise.
• Cons: Customer Service with an attitude.

07/23/09

Hot topic had what i needed, not Rave with bad service

by 3eighty8 at Citysearch

I was in the store with a friend of mine a couple months back, browsing their stuff. First,. There is a sign in the front of the store that says hippies use side door. i assume that was the entrance. Instead i turned into gate to a brick wall.

"laugh" funny we enter tell our story to the clerks and its like a dead zone in their faces no emotion at all. Maybe it happens everyday. My friend had to strike up a conversation again and again about the store and area. Second visit i head back a couple months later because i saw a scarf i liked and just remembered it, and wanted it real bad. Reason because i had a similar scarf that i lost one drunken snowy night very sad. so i went over there. Really bent on buying touching and receiving wonderful scarf. Ok looking at spot........looking around store.........Where!! its not here no scarfs nothing they vanished. ok maybe there somewhere close......."Hello pardon me but i could not locate any scarfs"? <Scarfs....? Its summer time the scarfs are put away.> " O...do u know where?" <its summer time the scarfs have been PUT AWAY!> "do u know when they'll be out again?" <When its cold out> "Ok.. so u put the winter stuff in the back during the summer.......r the scarfs in a box back there?"< NO there not even in here, in the store.> "Do u have a website..maybe there online"? <NO Website....look if i knew where they were i would go get one but i don't even think there here in the store.> " Ok i will just come in fall time thank you." <sorry if i knew where they were i would but it summer time right now.>. She had a real snotty tone in here voice in her last remark. Like i don't deserve to wear scarf when its 80 degrees out. We'll piggy went on to help someone else at the register and i was standing there scarf less....I call or refer to her as piggy when telling this story. i don't know her real name.

It's because she had pink highlights in her hair and wide around the wist area, and i could have sworn she oink a couple of times.(hhaha) no but seriously my problem was being scarf less. Just another oink in her day. kinda like their hippie sign out front. So i called my buddy Mop and told him if he's hungry he can go to Raves for some bacon. So 0-1 no scarf......thinking thinking........HEY HOT TOPIC!!!! so i skipped on down to HOT topic with my fingers crossed and.................................Press toe A WHOLE SECTION OF SCARFS........did i just get run over by a car and in hell now (j/k) but seriously, i couldn't believe the effort i tried earlier when hot topic has what i need a more. the service there is good. the girls there are out of my league but i had at least seven scarfs around my neck

GREAT SUCCESS 7-1 I WIN. Now Raves has lost a potentially great customer if only it was a great store.

• Pros: only liked there hippie sign out front
• Cons: i will never go back, not a great store .