Elitch Lanes

02/06/09

WORST SERVICE EVER!

by shakeone at Citysearch

I would never bad mouth a local small business but I have to make an exeption in this case! There is an older bald hispanic looking gentleman whom i believe is the manager. He was the very rude and very ignorant. He made a very ignorant remark regarding my ethnicity which i wont get into details about. And the lady who works the front over charged me and rolled her eyes when i asked her if she could explain the charges. Im not sure of the employees names but i do know that they work there on Monday nights.

I think that the only people that go there are the regulars and friends of the staff. They are not at all interested in making it a fun environment . The place it self has good prices but it is not worth the trouble.

I hope that the bald man that works on Monday nights get fired!

• Pros: good prices
• Cons: horrible service

01/02/09

Worst customer service ever!

by cubacuba at Citysearch

I used to love hanging out at elitch lanes. The staff used to be nice, and you sure can't beat dollar beers. But lately the rude treatment from the staff makes even the cheap beer is not at all worth the hassle! The woman at the front has such an attitude and has repeatedly overcharged me. When I asked why my bill was so high I got yelled at! On top of it, some other employee came over and helped her yell at me!! Never going back again.

• Pros: cheap beer
• Cons: rude staff, wait for an hour for your cheap beer

06/04/08

Love it!

by nakooky at Citysearch

This place rocks. I love the good loud music and the dark atmosphere they've got going most of the time. One poster said it needs updating?! Have you seen what it looked like 5 or 6 years ago?! Almost everything about the place has been redone. For one of the older places, it's pretty cool and retro and unlike any bowling alley I've ever been in before. I think it's a great addition to the Berkeley/Highland area. They have an extensive bar menu--even wine. The burgers and fries are great too. And I'm not a smoker , but the patio they created when public places went non-smoking is awesome.

Nakooky