Will not give refunds.
they do not know how to measure glasses properly and will basically tell you to wear them -- I had two pairs which was measured @ 28 and associate argued with lab manager that they were measured correctly -- lab manager looked at me and said I was 23 measurement....and even when I had another store in AZ measure, I was told that they did not know how to measure lenses. After glasses remade, still not right...been writing the Corporate office (ECCA) and they will not contact customer either. This has been on-going for 2 months -- from 5/12 to 7/15/2008...I have worn glasses for over 40 years and this has been the worst experience -- eye doctors try to help but this company will NOT refund $$ for glasses that will not fit . Reps argue with not only the customers, but also with the lab manager. This company wants the $$ but will not service customers well. So pay a few more bucks and go to a reputable eye doctor....Anyone have a good one in mind?? LMK please