Bad Business at Body & Sole.
I called today to make an appointment for tomorrow.. I wanted to combine 2 services within roughly the same time period.
First, the receptionist said "yes, we can one at 2:45 , and the other at 4:00 pm." I said that was fine.
Then she said, "No, we can do one at 4:00 pm, and the other at 4:45"
I said that was fine. And then she wanted my credit card number to confirm the reservations.
While I was getting the number , I guess she was still looking at the schedule, and said , "Can we change that to an express pedicure instead of a regular?" I said no.
Then , reluctantly, I gave her my CC number.
After she got it approved, she then told me ,"Oh I'm sorry, we don't really have any openings for that other service you requested. Can you do that one the next day?"
At this point, I was too aggravated to continue, and cancelled the entire thing.
The whole point was to be able to combine 2 different things in the same trip.
How can it be so hard to schedule an appointment? Why did she want to change it ? not once, but twice ? Then say no , it's not available? Is their scheduling system broken? Is it rocket science? Is she 15 years old? There's no excuse.
But then, in addition, they had my credit card # ! Not sure if there's any recourse about that..
Do not Recommend. I am a new mother who needed to treat myself to a pedicure. I had not had one prior to having my daughter and it was a splurge. I have worked and gone as a customer to TallGrass and was expecting at least a relaxing experience. Needless to say as I was walking out, I instantly regretted spending my time and money at Body & Sole. My experience was less than relaxing or enjoyable. I think that my nail technician said maybe 2 sentences to me. She asked me what color I wanted my toes and then instructed me on how long to let them dry...seriously in 45 mins that is all you can say to me??!! When I was first getting situated into the chair I was clearly struggling with trying to get the lovely back massagers (that would have been very great for some much needed stress relief) and did she bother to help me out? Nope, just pretended I was not there. Maybe my expectations were too high but really if I had wanted to sit and not talk to someone for nearly an hour I would have gone to the nail place in the strip mall and paid $20.
Best Spa in Town!!!. I absolutely love Body and Sole!! I refuse to go anywhere else. Every time I am there they have new services for me to try. A great one is the peppermint patty pedicure. They use peppermint products that smell amazing! And you get a free gift. There is no competition when it comes to this place. I have been to multiple spas here in Colorado as well as spas in Las Vegas and everytime I wish that I just went to Body and Sole instead. I have gotten my mom addicted as well as a few of her coworkers. I have never recieved a spa service before I came here and what a way to start! I can guarantee that you will have an enjoyable experience when you book an appointment at this amazing spa.
Best Eyebrows in town!. I have been all over trying to get a great brow wax, and i have finally found that perfect place. I have been in three times and everytime my brows have come out consistenly great! It's hard to find someone and somplace that can deliver a great service everytime. Highly recommended!
I love this place - the salon and the spa. I always see Colleen in the Salon, she is fabuolous with my hair, she always listens, and she knows how my hair works. She is great with eyebrow waxing and make up too. I had her do my hair and make up for my wedding, and I was so happy, she is very professional and just a joy. She is also a true make up artist - she airbrushes the foundation, so its so light on your skin. My girlfriend went to her, and raved about how Colleen brought life back to her curly hair. Before the wedding, I went to the spa for a facial, manicure, and pedicure, and I was pleased with all. The facial with Jenn was relaxing and made my skin glow afterwards. The manicure and pedicure was equally relaxing, and my nails looked great. Not sure about the last reviewers' problem, I forget the two girls that did my manicure and pedicure, but they were both very sweet and made great conversation while I was there.
Bad Customer Service.
Wow, I can not believe three people gave this place 5 stars! This place does have its ups (like the spa is beautiful and if you walk in and book an appointment that day, you get a discount) but I do not think they outweigh the downs. I went in to get an ultimate pedicure someone had given me a gift certificate for. By the time I redeemed my gift certificate I had been married and my last name changed. I also had lost my gift card, which was no problem the front desk looked it up on the computer for me. When I was getting my pedicure the technicians were talking to each other instead of me it was like I didn't even exist and my technician was just going through the motions with my foot that she does to anyone and everyone, like a product down an assembly line. Then when the technician left to go take my papers to the front desk for me to pay I could hear her talking to the front desk girl about the confusion with my last name, they were actually talking sh!t about me for over 5 minutes while I sat just behind the wall able to hear everything!
When I called the manager later to complain she told me that their services are always exceptional and she thought I was "just trying to get a good service for free" the funny thing is I didn't even ask for a discount I just wanted her to know about the problem. Other people I know have had customer service issues there too and the way I feel is ANY BUSINESS no matter what type it is can be replaced. I would rather go to a spa and pay more and feel like my business is appreciated than go somewhere that makes me feel like just another number and in my case, a problem. I am so sick of businesses that get so busy they forget that each customer is important. Body and Sole definately has forgotten. Give your money to a business that really wants to have you, you will be happier in the end!
Just What I needed. Delores gave me the best massage of my life!! I would recommend this place to anyone, especially her. I will definitely be going back as soon as I can. Great customer service and great ambiance!!
Editorial Review. Day spa offers manicures, pedicures, body treatments, skin treatments, waxing, massages, and reflexology. Gentlemen's services, too.
Soooo relaxing!. My husband and daughters gave me a gift certificate for this spa and what a wonderful gift it was!! I told them I wanted the same thing for every holiday/birthday. The staff were friendly and the whole experience was very positive and relaxing. I would highly recommend this spa!
Best Spa in Town.... I needed to get away, and that's what my visit to Body & Sole felt like. I was treated like a true VIP and felt more than pampered during my visit at the Spa. It's one of the nicest Spas I've ever been to. I would recommend it to my friends and family and will be going back as often as I can.
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