Poor products, even worse customer
They sold me a fridge which had a broken valve connector AND broken AC fan that would turn off for hours causing the ice in the reservoir to turn liquid, then the AC fan would come back on and re-freeze the water causing the reservoir to crack and leak all over my wood floors. They sent a great maintenance guy out TWICE to fix the issue, and finally he said: "it's too expensive to fix, I'll tell them and hopefully you'll get a credit on a new fridge". He was right, I got a credit on a new fridge, but the damage to my floors was where EVERYTHING has failed.
They initially said they would pay for the damage, all I needed to do was get a quote. So I got a quote and they said "we'll pay 75% of this quote"... there was no reason, they just didn't want to pay the full quote. I agreed because my contractor was willing to do the work at a discount for future work with other projects. They stated they would send the check in 3 weeks. Well, the rookie appliance factory outlet lawyer, Dennis Kaw, got involved and stopped the payment. He then told everyone at appliance factory not to talk about this issue with me because it's a "legal matter". He also stopped talking to me.
So now I have filed a complaint with the BBB, along with 143 other people with similar issues. I have no idea how they have an A+ rating, but that shows you how relevant the BBB is.
Many, many others have shared this experience in damage caused by their faulty appliances. My appliance was so faulty, the maintenance guy just shook his head in disbelief that something like this could even be sold to a customer. They clearly do not do proper inspections on their products, then do not hold any responsibility for the product's damage when placed in someone's home.
Do NOT buy from this company, it's not worth the small amount of savings. There are LOTS of appliance stores where you can buy cheap, new appliances with full warranties and delivery, such as: http://overstock.com, http://ajmaddison.com, http://us-appliance.com, etc. Just do your research on google. Avoid this company.
They do not need to remain in business with the way they treat their customers.
DO NOT BUY - IT'S A SCAM!. They will rip you off! If you purchase an appliance from them, when you get it home and it doesn’t work, they will NOT exchange or return your appliance. It is not their policy. They will tell you to call someone to repair your appliance. Who pays $1K-$6K for a brand new appliance that needs to be repaired??? They are NOT customer friendly, in fact, once they have made the sale, they are rude and ruthless!!!! The Manager, wow.. he is on the top of my list of people I will never do business with again. Do not buy from this store or any other Appliance Factory Outlet, it is a scam and a purchase you would soon regret.
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