Never buy anything from here unless you want taken!. NEVER buy a car from this Dealership unless you want to end up on the loosing end of a battle! My mother purchased a car from Burt Ford, with a lifetime oil change contract. Burt Ford was amazing, and always took care of their promises. Groove Ford ended up buying the Franchise AND inventory from Burt, as Burt went under. Groove will not honor my mothers lifetime oil change contract. I understand they were/are a different entitiy, but in my opinion, purchasing the franchise and the inventory also means you take on AND HONOR any existing contracts. The manager didn't agree, or care. All he offered was the online coupons given to anybody for oil changes. Now my mother is out a ton of money for "lifetitme" oil changes that now she has to buy. Don't trust this franchise won't do the same to you! I'm a Ford fan, but will never purchase from any Groove's.
Honest and Efficient.
I feel compelled to write a review for Groove Ford. I went to Groove for a 2nd opinion for an oil leak. I was previously quoted $2100.00 to fix several leaks. I took my car to Groove and they told me I had only one leak. The service rep actually took me back and showed me the current oil leak and explained what failed on the car. By the end of the day the my car was fixed and it was $900.00 cheaper than the previous quote at another dealer. I really appreciated the honesty and how efficient everyone was. Keep up the great work!
High Pressure-Bad Attitudes.
We were not at all pleased with our experience with Groove Ford. The sales associate lied to us throughout the transaction. “Oh I have someone else test driving it right now.” Come to find out, it was actually in detail!!! We walked away initially because we had other matters to take care of, and he was down-right nasty to us! “I have someone else on the floor wanting to buy the vehicle.” We did not see anyone else on the floor or in the lot at the time and the car was still there when we called back to purchase it.
After we signed the papers to purchase the vehicle, we NEVER saw our associate again. He never even thanked us for our purchase or gave us a business card! One of the other salesmen gave us the keys. They never fixed the items they agreed to either. The finance manager was a total grouch! You’d think they would all be happy we bought the car!
Can not get a clear title. I have made four trips to get my tags and title and was not able because the sales people did not do the leg work for the paper work needed. This has been going on now for four months without a title. I am handicap and need my handicap plates put without the proper paper work done right the state wont issue them. This was a christmas present and one to remember. I dont even know if someone will come and take it from me and the person who bought it for me paid cash.
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