09/29/09

I Hate Repeat Hate AT THE BEACH!!!!!!

by anewbegnning

This place is so shady. I'm in a crappy two year contract which at first I was okay with since the lady I spoke to said I could cancel anytime with a cancelation fee and she never said it would be reported on my credit..BIG MISTAKE!!!! Yes I should of read the teeny tiney fine print, but seh was going over it and I took her word. Lesson learned! So you can not cancel unless you move 25 miles away, you have to send all kinds of stuff. The service was starting to go down hill where I was so I called and wanted to cancel so they said tough luck.. JERKS!!!!If you have been swindled file with the BBB,FTC< Attorney General, and contact news stations..This business needs to be shut down...All this headache for a stupid tanning salon!!!!!

• Pros: Nothing
• Cons: Everything

09/16/09

Beware, do NOT sign a contract with these people

by Fankerboy

This place is a total scam. They totally lie about everything especially the ability to freeze your account and direct all billing questions to their accounting department which is the biggest bunch of morons you have ever met, however I have found a way to fight back:

1. Call their accounting department (Affiliated Acceptance Corporation) at 800.233.8483. They are currently in the process of switching accounting company's (supposedly called Aspen Sun) so this might not work but it's worth a shot. Tell the person that you want to non-renew your automatic membership. This is very important because what they don't tell you when you sign-up is that your contract automatically renews thus making it impossible to get out of your contract.

2. File a compliant with the Bureau who monitors businesses (I can't type their name because this site deems them inappropiate). Make sure to file this under the corporate office which is located in Oklahoma City, OK. They are currently rated as D- and should be an F, so do your part in making this come true.

3. I have gotten the names of three people in the corporate office. I have called several times only to be routed to a voicemail that doesn't accept messages because it's full. Here are the people’s names and email addresses. I had to type their email addresses in a different format because this site won't allow me to publish email addresses

Brian Belt (CEO) - bbelt@atbtanning(dot)com

Cindy Stuart - cstuart@atbtanning(dot)com

Judson Kinkade - jkinkade@atbtanning(dot)com

Send numerous emails to these people requesting that your auto-renew be cancelled and expressing your frustrating over their deceptive business practices!!!! Make sure to save your email and create a return receipt.

Unfortunately I still have 4 months to deal with these scammers but I’ve taken the proper steps to discontinue doing business with these morons. I encourage everyone to tell your friends and family not to do business with ATB.

Sincerely from an unsatisfied customer,

Brian Motykowski

BrianMotykowski@comcast(dot)net

• Pros: None
• Cons: Total Scam

08/06/09

Read the Fine Print!!

by Joolz

Beware before you sign anything!!

If I could do this all over again... I wouldn't.

ATB tanning has employees that don't even know their own policies. I signed a two year contract and was told I could put a 3 month freeze on it at any time... multiple times. This is NOT the case! Also... if you put a 3 month freeze on your account (say it's summer time and you want to use the natural sunlight to tan yourself) it EXTENDS your contract by 3 months! On and it costs you another $10! (which they neglect to tell you!!)

I can't tell you how many times I've been standing in line waiting for a tanning bed and overhearing the employees give their 'spheel' about their 'great tanning salon'. I swear I've heard 3 different versions of 'how the contract works' and every time I question a manager about it I get a different answer! After my contract is up I will NEVER EVER tan at this place again! It's a crock and their employees don't know SH*T!!

• Cons: Long lines, uneducated employees