At The Beach Tanning

Doesn't Recommend

KLP2011

Joined 2 years ago

Do NOT give these people your money!!!!. I've had multiple experiences with At the Beach, and none have been very good. I made the mistake of signing a 6 month contract this year because they definitely have the cheapest tanning around. I took the full amount out of my account ahead of time to cover for it and thought I would have no issues. Until I fell victim to having my credit card stolen! I was notified by my bank so I called anyone taking auto payments from it. I called several days before my draft date letting ATB know there would be a problem should they bill my credit card. I gave them my banking account # instead and was assured there would not be a problem in switching over. Less than 2 weeks later I am being contacted by "collections" saying I now owe more than my entire contract was for due to fees, etc. The girl got incredibly rude with me when I told her there was no way I was paying those fees and that I'd done everything to avoid this from happening. She told me "fine, we'll just mark you down for refusal of payment and send you to a collection agency so it can go on your credit" THIS is the customer service provided to a client who was the victim of credit card fraud AND did the right thing to call and notify them of this before there was a problem? Unbelievable!!! I've had problems with these guys in the past and long story short.....dealing with them and their cheaper prices is NOT worth dealing with them in the long run, their incredibly poor customer service and their dirty locations where all anyone ever does is to push product on you that also sucks. DO NOT waste your time and money!!!!!

Doesn't Recommend

tkjones

Joined 2 years ago

Will NOT give any refunds!. I made the mistake of paying $65 to upgrade to a different bed. The more expensive beds are very intense, and I ended up breaking out in a rash all over my back and legs. I called customer service and they refused to give me a refund. They would not even allow me to exchange the credits for the spray tan. The employees will also hound you to upgrade or buy all their expensive lotions EVERYTIME you go in there. I do not recommend this place for tanning.

Recommends

wendy8228

Joined 2 years ago

HIGH QUALITY. The salon is very clean and the staff is informative about all the products and the different levels of tanning offered.

Recommends

TIFFANY21800

Joined 2 years ago

No Wait. Love that I can always walk right in and get a bed, never have to wait. Salon staff is always friendly

Recommends

KConner

Joined 2 years ago

Great Employees. Eric was very nice and helpful. He answered all my questions and knew what he was talking about. I will only come to this location because of him.

Recommends

Cali4nia

Joined 2 years ago

Super Helpful. I like how the staff really knows what they are talking about in terms of the beds and the products.

Whenever I go in they are so helpful and friendly. Love that!

Recommends

Seabourn

Joined 2 years ago

Love the staff. I love the staff here, very nice and helpful with all questions

Recommends

Winkwink

Joined 2 years ago

ATB made it right. I went in last week and got talked into a membership I could not afford. The guy was helpful and nice and I just got carried away.

Once I got home and talked to my mom she made me call the corp office because there was no way I could do what I had signed up.

When they called me back they were helpful and friendly and gave me some options, and worked it out. I still get to tan, but I got to change to a better plan for me.

I was worried because of all the horror stories, but that was not what I experienced at all

Recommends

JJ1313

Joined 2 years ago

Great Results. I like tanning here because I get the results I am looking for without all the drama.

Staff is professional, they check me in, ask about my results and give me tanning advise. The place I went before just gave me that stupid blank stare when I asked about lotion or what beds I should use. That don't happen here.

I recommend ATB to anyone who asks about my tan

Recommends

ROWDY

Joined 2 years ago

I LOVE THIS PLACE. I love tanning with At The Beach, the equipment is awesome and the staff very friendly.