Oster Jewelers

Thanks, but no thanks.. I found the wedding band of my dreams at Oster Jewelers. It is a big decision to make a purchase such as this so after thinking about it for 3 weeks my fiance and I went back to see about purchasing the ring. It was at this time that we were informed that the ring was now $1400 more than what I had been originally quoted. The owner explained how the price of gold has sky rocketed and that this ring was extremely underpriced to begin with. The lowest that he would go to work with us was $400 above what I had been originally quoted. I get it, the market changes just like any other industry, I understand that for a new customer walking in that they would be charged what the ring was marked at currently... but for them to not honor a price that they had originally given to me... such an awful move on the customer service front.

As dramatic as this may sound, I couldn't even look at them, I was so disgusted and disappointed. I literally walked out of the store with a broken heart.

Needless to say, we did not purchase the ring and will never purchase anything from this store.

I do have to say that the sales associates here are extremely nice, helpful and friendly. I appreciated their time and assistance very much. I wish I could have made a purchase from one of them as I had planned to.  View Less … View More

Reply to "Maxman". Dear Citysearch readers: Thank you for your interest in Oster Jewelers. We appreciate both positive and objective feedback from our customers and constantly seek to improve. We believe, however, that the posting by ?Maxman? is a malicious and untrue posting by someone with a personal interest in discrediting our relationships with our customers. We are fortunate to be recognized in our industry as a leading local watch and jewelry boutique based upon our personal customer service, knowledge and sincerity. We strive to deliver our services consistently and with a total regard for our customers. As stated, Maxman's assertions are a total contradiction of our philosophy and practice. We encourage Citysearch readers to exercise their own good judgment and experience for themselves the level of service that we offer at Oster Jewelers.

Sincerely,

Melissa and Jeremy Oster

Co-Founders of Oster Jewelers  View Less … View More

Arrogance at it's worst!!!!!!!!. It's amazing that this guy could find enough copywriters to characterize this merchant in such a voluminous manner. Don't make the mistake of inquiring about a brand that he isn't a purveyor of. OMG. The man gets on his soap box and won't stop. If only his dignity was has large as his ego. After a severe tonque lashing after I asked hime about the superiority of brands, he made derogatory comments about the Vacheron which I was wearing. Great selling technique!  View Less … View More

Watches of the world. Service with a smile are what both Jeremy and his wife Melissa have always provided me. I have returned on numerous occasions only to be treated with the honest passion both exude for their craft. Highly recommended!  View Less … View More