08/28/08

wonderful people

by dwddenver

We took our 2 cats to Dr. Larson and she was great, very friendly and helpful with all of our questions. We couldn't get our one cat to take one of the tests so she volunteered to keep him a few hours until it worked out. We were running late to pick him up and they were great about it, they even stayed late to answer some more questions we had. They didn't try to sell us anything that we didn't really need, she made suggestions for things we could/should do in the future but there was no pressure at all. I thought the prices were reasonable for the services we received. They called us back to follow up on everything they said they would, they even helped me find a cheaper new food than the one they had in stock, to help with one of the cats issues. Over all I would recommend this vet to anyone. They were great! We'll be back.

06/11/08

I had a bad experience, but the Dr/Owner did Rectify the problem

by dosc80216

***UPDATE***

Well, I would like to update everyone on what the outcome was. The owner & Dr. that saw Lava Girl did return my call within the hour - which I do appreciate. She offered to refund the money spent on the exam that was given (that I didn't schedule). I think given the situation, that was a fair resolution.

What I recommend if going here - Just make sure you verify what the appointment was made for with the receptionist while scheduling and when you show up in order to keep this from happening.

I understand that mistakes can be made, it can just be frustrating - especially when it costs money. ***FOLLOWING IS THE ORIGINAL REVIEW***

I cannot even believe how upset I am right know with this place. My dog needed one - ONLY one vaccination updated. She has been in one other time, so when I made the appointment I was quoted $22. Since it was just an update on a vaccination there would be no charge for an office visit. Well low and behold, by boyfriend calls me on the way home, and somehow they got him for $92?!?!?! what in the world? I called them and Stephanie the receptionist doesn't seem very helpful at all, now i have to wait for the Dr. to call me back so she can explain how one $22 vaccination turned into $92.

Oh and to top it off, all they did was try to upsell everything from the second they walked in the door. Nothing like going to a vet and having to deal with high pressure sales people. Go to Planned Pethood, it's close to downtown and less than half the price of this place!

• Pros: its downtown
• Cons: its overpriced

05/31/08

Friendly and knowledgeable staff

by denverlover

I took my new dog here for a new puppy check up from the Denver Dumb Friends League. I had many questions and concerns , the staff took time with me I did not feel rushed. At least 30 minutes into the visit I knew about Heartworms and what vaccines I would need to follow up with. My puppy reeally seemd to like everyone there also and thats whats counts!!! It was hard to get a parking spot near by the day I went, but who knows if that is normal.

• Pros: Everyone is very nice and educated
• Cons: Parking lot is small