1 West Flatirons Circle, Broomfield, CO | Directions 8002139.92991 -105.130898
M-Sa 10am-9pm, Su 12pm-6pm
Nice when you purchase, but return with a problem and you are treated like a criminal. – I returned the glasses to the Flatirons Sunglass Hut and dealt with Matt Moya. I planned to exchange the $300.00 glasses, but after being treated so poorly, I decided I'd rather do business with just about anyone else on the planet rather than him. He was an arrogant mean-spirited J E R K.. He didn't want to take them back and told me I had to go to Cherry Creek for the return. No I didn't want to have to go out of my way just becuase he didn't want to process a return. What the heck happend to that super warantee and return policy they shove in your face when they are selling the glasses?
Boy are they nice when they are taking your money but when you have an issue forget about being treated like a human being. I asked him why he had such a bad attitude about the transaction? I had my receipt and the glasses were in perfect condition per their return policy. His response: "I don't have to treat you any better than you treat me? That was shocking! I walked into the store with a big smile on my face asking questions about the different styles. Everything was fine, until he found out I had a return. Dr. Jekyll and Mr. Hyde. I wrote the corporate office to complain. I've also posted on various other sites.
About his idea of quid pro quo, it doesn't work when you are in customer service. You bend over backwards to please the customer and they return. Customer Service is a skill. If you are in sales and have some bizzare expectations of people kissing you butt, you need to get a job in a prison.
I will tell every person I know to not shop at Sunglas Hut.
Editorial Review by Citysearch Editors – Men's and women's brand-name sunglasses from less than $30 to $300, plus a variety of sunglass care items and accessories.
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