Ulta

Doesn't Recommend

anitalahuerfanita71

Joined 2 years ago

Lack of professionalism. Even one star is too much to rate them.

I have made an appointment 3 days in advance, then I get a call from them saying that they need to change it with a different "stylist" and different time to accomodate with them I asked my husband if He could come a little early from work , with traffic he was running 5 mins late so that will make me be running 10 mins late for my appointment, when I call them to let them know my situation trying to be polite, their answer was.. No we can not take you as it is we were juggling to have you come in. Excuse me??? , and they can not wait 10 mins when I made arrangements to be there ealier than my original time??? . Well maybe it was divine intervention if I go by the reviews am happy I did not go.

Doesn't Recommend

Biblio

Joined 2 years ago

Pathetic. Poor, poor, poor! Save your money and your dignity

Doesn't Recommend

skiskiski

Joined 2 years ago

Ulta's rating with the Denver BBB is an F!. Ulta's rating with the Denver BBB is an F. Check it out for yourself. www.bbb. org/chicago/business-reviews/cosmetics-and-perfumes-retail/ulta-salon-cosmetics-and-fragrance-in-romeoville-il-27005363#ratingdetails

Doesn't Recommend

melissa 555

Joined 3 years ago

Unethical business practices!. I will never shop at Ulta again! I went in a few months ago to buy cosmetics and was offered free issues to INStyle magazine. I know about the scam where they automatically charge your card for a subscription (and I hate the magazine anyway), so I declined the free issues. Against my will, they forwarded my credit card information to the magazine company and authorized them to charge it. This is a scam and is illegal! You can count on the fact that if you use a credit card in that store, they have the ability to give the info out to another company and charge on it.

Doesn't Recommend

DenverPerson

Joined 5 years ago

Terrible customer "service". I don't think they understand basic customer service - I had a dreadful experience and would never go back.

Recommends

Robyn Galbos

Joined 10 years ago

Drugstore, beauty-supply shop and a full-service salon wrapped into one.. In Short
Selling everything from Q-tips and nail-polish remover to Elizabeth Arden cosmetics and ionic hair dryers, this shop is popular with beauty junkies. Offerings include fragrances, hair-care products, OPI nail polish, bath and body essentials, workout DVDs and yoga mats. A selection of aromatherapy candles, massage creams, eye masks and more help you create a spa-like experience at home. The full-service salon offers services including cuts, colors, perms, facials, manicures, pedicures and waxing.

Doesn't Recommend

colsonjen

Joined 6 years ago

Bad Hair Service. Carlos was my stylist and he was still with a client when I arrived on time for my appointment. I waited 30 min. to be greeted. I just wanted my highlights retouched and a haircut. Carlos recommended a very nice color palate for my highlights. But instead of weaving them in like they are traditionally done he decided to use a different method, without asking me. My highlights had just been done 6 weeks prior, so they needed to be touched up at the roots. Carlos sectioned off the crown of my head and instead of weaving in blond he made sections of hair that went all the way across my scalp horizontally. So now I have literally stripes, instead of highlighted pieces. I would have looked better walking around with 1 inch roots than with a clown hat like I have now. Another thing that I disliked was that Carlos pulled my hair a lot! When the color was processing he decided to go get some lunch! Then he up charged me just for using a flat iron to style it. This was all without telling me until he rang me up at the end. I had the same services 6 weeks earlier at the same salon and the cost was $125.00 without tip. Then with Carlos somehow it cost $155.00 without tip. At comparable prices to the nice salons I expect great service. But I would have gotten better service at Fantastic Sams. Horrible!