Centre Salon & Spa Aveda

10/20/09

Tessa is the bomb!

by khaos614 at Citysearch

I had a great experience with Tessa. She made my hair look absolutely fabulous. The people at the front were friendly, and the salon is very relaxing. I have high expectations for Aveda, and Centre met them. I would feel comfortable going to anyone there for my hair!

• Pros: Cut, Cusomer Service, Scalp Massage
• Cons: none

10/16/09

Centre Aveda Arvada=Beyond Horrible; Stay Away from Teall!!!

by Janetb at Citysearch

10/2009

This was by far the worst salon experience of my life. I was running a few minutes late (the salon is located in a remote area of Arvada) and when I arrived I knew things were not off to a great start when I walked in and was literally invisible.

I went over to the customer service counter and waited over 8 minutes for two other customers who were scheduling other appointments, paying, etc. No one ever acknowledged me during my wait.

When I finally approached the front desk I was told that my stylist would be ready shortly; as I made my way to sit down in the salon to wait, I was literally accosted by the second customer service agent who screamed my name (very personalized) and told me that I no longer had time for color and a cut and would be forced to choose one service as I was late. I was shocked. Astounded. Perplexed. Stunned.

I'd never been threatened prior to a hair appointment before. I agreed to meet with the stylist, her name was Teall, and she told me that she had another client in 25 minutes and could no longer do the hair cut OR color. No services for me. What?!?

I had to schedule my whole work week and day around this appointment due to a very busy schedule. I tried to explain to her that I waited in line almost 10 minutes. This acne-ridden, pompous, prima donna was unaccommodating, rude and snide. She literally rushed me out the door and I was still stammering as I was ushered out.

I've been to countless salons in the Denver area and greatly enjoyed my experience @ the Aveda downtown so I thought this would be my "North Denver Aveda" substitute. Sadly, I couldn't have been more wrong.

Customer Service: F-

Stylist Expertise: F

Stylist Courtesy: F---

Ambiance: D-

• Pros: None
• Cons: Customer Service, Stylist Expertise, Stylist Courtesy

09/09/09

Very happy with my stylist!

by kabbott7 at Citysearch

I have always had a great experience at this salon. They always offer water/tea/hand massage and have many options for facials, pedicures, massage, etc. I can only speak for my stylist (she's the only one I've used) but Kari Rosckowff is VERY good. She's edgy if that is what you are looking for and listens to what you are wanting to do with your hair. I am more conservative with my hair and she has never pushed me to do anything I am not comfortable with. I am always pleased with how she does my color/cut. Thanks, Kari!!