Aurora >Women's Clothing > David's Bridal
They only care about the sale, not the customer. David’s Bridal had 2 out of the 7 dresses I wanted to try on in my size. I ended up liking a dress that was a size too big on me & they needed to order it in my size & it wouldn’t arrive until a few weeks before my wedding. I asked if any of the 2 other local David’s Bridal locations had the dress in my size since I really wanted to see how it looked when it fit me right. After the wedding consultant “checked the system” she said none were available in my size locally and I had to order the dress by the end of business day in order for it to arrive in time for my wedding. After feeling the pressure, I agreed to buy it and have it ordered in my size. The next day I called the 2 other David’s Bridal locations to see if they had the dress I just bought in my size. One of the stores had the dress in my size! What a “miracle” since the consultant I spoke with the night before told me there were none in my size anywhere else and this one coincidentally appeared the next day on a Saturday morning at a different store! So I went to that location and tried on the dress & I asked if I could take this dress home since I didn’t want to wait for my dress to arrive only a few weeks before my wedding. The consultant spoke to her supervisor who told her it is too complicated to do it that way and to just wait since the dresses usually come sooner than the expected date. Frustrated, I left the store and confirmed that I wanted to go back to the store where I ordered my dress and try on different dresses since I felt restricted with the limited number of styles I tried on in the first place. I went back on Monday & I pulled dresses from several racks of all sizes. The first dress I put on was 2 sizes too big for me, however I knew it was “The One”. I knew this since I had that those “feelings” people say you get when you know it’s the right dress, which I didn’t have with the original dress I purchased. I was able to exchange the dress and this dress also needed to be ordered in my size, however it wasn’t going to be available until AFTER my wedding. So I had to order a size SMALLER for it to arrive in time, which meant I’d need alterations. I took my chances and decided to proceed with the order. My wedding date is 8/29/09 and the dress was scheduled to arrive on 8/07/09. On 8/10/09, I still hadn’t received a call from David’s Bridal about the arrival of my dress, so I called them myself. The consultant on the phone advised me that the dress arrived on 7/02/09! OVER A MONTH EARLIER! She stated that they emailed me. I never received an email! After arriving to the store and speaking to the manager, she told me that all stores have switched to automated responses and they no longer call customers when dresses arrive. You’d think that after over a month that the dress was sitting there they’d make an attempt to call since the email wasn’t successful. Also, I found out they inputted the WRONG email address so if I hadn’t called to check on the status myself the dress would still be there! WHAT A NIGHTMARE!
I visited yesterday with an appointment. It was a really good experience. The store was extremely busy and the consultant had several brides to help, but she did a great job. We picked out some dresses together and they had a lot in stock to try on in lots of sizes!.
She even encouraged me to retry a dress on again because I had forgotten exactly what it looked like. I never once felt rushed and I was there 1.5 hours.
I think it is highly advisable to MAKE AN APPOINTMENT.
A bride and her mom came in and told the girl at the front that they were just browsing and buzzed right by the front desk. I could tell the staff is annoyed by walk ins on the weekends. Later (like an hour later) after they had collected a couple dresses off the racks, they were told they couldn't try them on because there were no consultants to help and all the rooms were full. She offered to write down the dress numbers so they could try them later. This was obviously very frustrating for them, but I got the impression that you'll really get better service and first dibs on the dressing rooms and consultants if you make an appointment. At least make a quick call before dropping in.
User review by lannemore. I was turned off by having to make an appointment to visit this store. Once I was there, I was rushed through to make way for the next appointments coming in. I was limited to the number of dresses I could try on, which I thought was ridiculous. My friend who came with me was also annoyed at how we were basically asked to leave, even though there were no other brides coming in, and there were plenty of available dressing rooms. However, there was a large selection of dresses in different sizes, which is not always the case at other salons.
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