Emich Volkswagen

Service center is a scam center. I'll start off by saying the only nice thing about Emich Volkswagen's service center is their waiting area. Unfortunately, everything from the customer service to the actual work done is sub-par at best. The service agent I dealt with was KB Brader, who assured me that their work was personally inspected by him prior to me picking it up and appeared flawless. When I looked at my car, there were several visible defects in the labor as well as additional repair work that they had to do to correct mistakes they made in the process. When I asked KB about the unnecessary additional work, he says that they have to write that it was a customer concern in order to be reimbursed by VW as warranty coverage. When I asked his manager Todd, he admitted that they caused damage while doing the repair work but it was fixed free of charge and so I shouldn't be concerned with what was written on the invoice. I also mentioned the visible defects and his response was that there was no way I could prove that they caused the damage, even though all the parts were brand new prior to their installation. After refusing to fix their poor work, I told them I was going to file an insurance claim against them. They didn't seem to care about how upset I was but fortunately my insurance company photographed and documents all the mistakes that were caused by Emich and I was told that they would go after them for full reimbursement for the cost of parts and labor. My insurance company also noticed that instead of replacing the broken parts that Emich damaged, they tried to glue them back together figuring I would never find out. The saddest thing is that these repairs were supposedly done by their shop foreman, which makes me wonder that if the boss tries to cover up his mistakes by gluing broken parts together, do they allow all their other mechanics to do the same?  View Less … View More

To anyone needing a good car buying experience. Meeting and purchasing my 2008 Volkswagen Passat LUX from Geoff Metge was an amazing experience. He made me feel comfortable and confident in acquiring my new car. I was so impressed with his knowledge on every single vehicle in the Emich lot, even those that were not VW  View Less … View More

A Great Experience at Emich Volkswagon. We traveled all the way from Carpenter, WY to this dealership to check out the Jetta TDI. John Orlando answered all our emails and called us making us feel very comfortable to want to go to their dealership. It was the best experience for buying a new car and the quickest. I have bought several new cars in Cheyenne and never before felt so completely at home in the experience. There was no pressure, or arguing the price for ever, or hating the dealer when your done. John took his time to show us all the components on the car making sure we understood and felt comfortable with it. I feel John has become a good friend now. All the personnel were very friendly and helpful. Even the financial part seemed almost harmless. A great experience overall and I will recommend them to friends and family.  View Less … View More

Could not recommend more highly. I had at least some contact with every area dealer before I leased my Jetta with Emich, and I can tell you that the difference between Emich and the other dealers was night and day. They offered me a better price right off the bat, treated me fairly at all stages, and were very friendly. It is refreshing because they are ACTUALLY trustworthy. I could not be more thrilled with the whole experience and will be encouraging my friends to check them out the next time they are in the market for a car. (I worked with Franz, Dario, and John Orlando, by the way!) Happy car shopping everyone!  View Less … View More