Johnny Rockets

Doesn't Recommend

Intentions

Joined 5 years ago

Worst Customer Service Ever!. My first time to this place and I'm never going back; no one can pay me enough to eat here again.

I am one of those people who value good customer service. I walked in & wanted a take out-order. The lady at the door pointed to the other side of the room and told me thats where the take out was. I walked to the other side of the room and stood by the register. I stood there for 7 minutes and no one even looked at me, leave alone acknowledge my presence with the usual "we will be with you shortly". Several servers came by the registers & checked out other orders but none of them said anything. I finally decided to ask if I was standing at the right place and one of the servers (Paul) retorted back at me; "m'am you need to be patient". All I asked was if I was standing at the right place and thats the response I got. I asked for the manager & saw him roll his eyes when he was told someone wanted to talk to him.

Come on! The food at this place was not special! It was a regular burger, fries, & lots of ketchup. I could have gotten a better deal somewhere else and most likely better service. This franchise needs to know the power of 'differentiation' and mostly GOOD CUSTOMER SERVICE. With that said, I am not going back to Johnny Rockets, especially to this particular one.

If you are ever in Denver Colorado downtown and you care about service, avoid this place!

Recommends

Contributor

Joined 10 years ago

A neon-lit trip back to the Eisenhower era comes with burgers, shakes and fries.. In Short
Vintage Coca-Cola ads and posters of Life magazine covers succinctly summon up the 1950s, as do this diner's mini-jukeboxes, red vinyl counter stools and sock-hopping staff. Besides fast food staples like hot dogs, cheeseburgers, tuna melts and onion rings, options like the Streamliner (a grilled veggie patty) acknowledge more modern dietary concerns. Even better for kids, sandwiches come wrapped in paper jackets and nearly everything is served on paper plates. No spills. No breaks. No tears.

Doesn't Recommend

consumer007

Joined 6 years ago

Bad Diner Day - but it might just be EVERY day.... We went during lunch hour downtown, so yes any restaurant will be busy then, and yes our server was polite and apologetic, but I'm still going to complain that whoever is managing this restaurant is leaving a bad impression with making people wait to be seated, and lots of staff just passing by with blank stares not offering to seat them or even talk to them. We waited like this for about 10 minutes before one girl reluctantly asked us how many were in our party. Then it took 35 minutes to get a set of hamburgers...please! (Yes to be fair the food was decent).

Okay, try like having a DEDICATED host person during the lunch hour, and busing the tables promply with a DEDICATED bus person, and then have the rest of the people waiting tables. Instead of everyone doing everything in a haphazard confused manner with attitude.

It was very clear the manager had the day off...