Denver >Sushi Hai
Bad Service...No Idea What They're Doing!. Maybe this is the place to go during the week but definitely not the weekend...nor if you have a party over 4!! There were 14 of us...split into three tabs by the waitress. My friend and I ordered a California roll, Philadelphia roll, and spicy tuna roll. In addition we had two drinks each...vodka tonic and stella. It took only a few minutes for our first drink then 10 minutes for our second drink, we waited almost an hour for our order. When our order came it was mixed in with the other two orders (what's the point of splitting the tabs and tables if they were going to get mixed. Not only did my friend and I get to share 1 California roll, we got two pieces each of the spicy tuna and 1 piece each of the Philly roll! When asked how they were going to correct the error, they simply said that the cooks saw one table number for all three orders and mixed it up! We paid over $40 each for one roll each and two drinks!!!! REALLY! The best she could do was discount each of our tabs...but alas...there were items on our tab that weren't even a part of our table! If you can't handle large groups...go to Denny's they'll teach your company a few things about larger orders and multiple tabs! Seriously!
Review for Sushi Hai. Ok the Sushi is excellent but the night scene at Haibar (the bar in the bottom of Sushi Hai sucks. The music, the music videos played on the tv's are awful and make you feel as though your back into the late 80's/90's MTV era. So I would say yes to Sushi and definitely do yourself a favor and skip Haibar!!
This joke of place should be on SNL's "REALLY" skip!.
4 friends decide to go to Sushi Hai and we will never go back.
1. The waitress (2 tone, bangs with pig tails) was overly rude. This started because we requested 2 tickets for our table and the waitress rudely explained that wasn't their policy. Really?
Dumbfounded, I wondered if they would have rathered us take up an additional table?? She blamed the "kitchen" stating "it was too hard for the kitchen to separate the bills"? REALLY?
2. After a half hour of joking about "how long does it take to cook sushi" - we finally received our food 75 minutes later. Really?
3.The bill took 20 minutes to get. Really?
4. We never saw our waitress. The manager never came over to ask how things were going. I even asked if the manager was in!!! There were only a couple other tables as it was nearing closing time. Really?
Good food, terrible service...not Sushi Den for sure!.
Here are the details: I normally don't take time to write this but finally decided to share our experience. BTW - not looking for any comp from Sushi Hai!
Sat down at 4:35 for happy hour sushi. Finally waitied on at 4:45 with water and a happy hour menu. Ordered cocktails which arrived at 4:55. Ordered sushi which ultimately took 35 mins to arrive after 2 simple fish tacos that arrived in 15 mins. So basically sitting there for almost an hour to get simple sushi rolls.
Was not happy with the service so I called using my cell phone to speak with the manager as there was no one around asking if we needed anything. Manager came to our table after speaking to her on the phone. She expressed her apologies and paid for our drinks. Didn't really care about them paying for our $4 drinks, really wanted some service. She told us she would bring us her business card....which NEVER happened.
Skip forward 20 mins and she came by again and asked if we needed anything. We had been waiting for a 2nd bud light and asked her to bring one. She replied no problem.
Skip forward 7 mins and our waiter asked to bring our check. We said sure as by this time we were done with dealing with over promised service...especially by the manager.
We paid, tipped well as the waiter was obviously overwhelmed. We never did see the manager again. She was about 28 years old and really didn't have the experience to handle a restaurant this size....perhaps Chipotle next door :)
Seriously though, good food but TERRIBLE service. We live a few blocks away and will travel to Sushi Den next time!
Same price, much better service.
not a big contender in Denver sushi market.
We had a Living Social coupon and decided to try it out..turns out L.S. was having another unrelated event that night that pulled staff away and left us waiting over an hour for our food. Not one word throughout our entire wait but the waitress and hostess both apologized and offered a free desert. Wait staff are young skater-types widely found in this area...not much on customer service, but not snobs either. Just ..kind of bleh.
The food: SMALL portion on the rolls and sushi. The unagi looked like cute litte, little baby unagi. I called it vealnagi. Everything just ok, which is not good enough to compete with in the Denver market ...there is way better sushi here in town and I think this place survives because of location. If you want better quallity for the money go to Sushi Den or another unnamed place that is too good of a secret to let out here!
overall: average, not so great.
Almost got 5 stars.... We really enjoyed ourselves while at Sushi Hai. I would have given 5 stars while we were there, but shortly after getting home my husband and I were both sick to our stomachs...and stayed sick through the night until the next morning. We definitely won't be risking it by going back, we'll just stick with our "regular" sushi joint, Namiko's.
Finally!. We come in here quite a bit and over the past few years its seemed that Sushi Hai has just been flying under the radar and not taking much seriously. The food has been fine, generally consistent but nothing to write home about and nothing really exciting on the menu. The service has been consistent as well, consistently bad that is. Last night we were seated in the lower dining area, this is when we almost called it quits. They had just opened for the night and we were one of about 7 tables sat in the entire place. It took our server almost 20 minutes to come and take our drink order because apparently folding napkins is more important to her than making money. Since we really wanted sushi we walked upstairs and sat at the sushi bar, this is when the evening really turned around. The sushi chef was extremely helpful and refreshingly attentive always checking to see how our sake levels were and if we needed more of anything. Our meal went flawlessly once at the bar, our chef who was the college aged guy with tattoos made sure that everything came out with perfect timing. My date ate an entree from the kitchen and I ate sushi. We got our food at the exact same time and everything was great. It seems that Sushi Hai might be getting a second wind. Things are really turning around, cool different and innovative new items at the sushi bar and quality of fish that cant be found anywhere else in Denver. Although we didn’t order any of the specials they were offering that night, they looked really great. We’re pulling for these guys and as far as were concerned we will be back. If I can offer one word of advise, sit at the sushi bar if you want a good experience. They’ve obviously done a good job finding great chefs, so if you can phase out the generally crappy wait staff by sitting here it will be a good experience.
Wonderful ambiance!. I recently moved to Denver and have tried a few different sushi joints out. Sushi Sasa was way to overpriced and Sushi Den was even more expensive than that! Sushi Hai was recommended to me by a friend that lives in the neighborhood. My girlfriend and I decided to try it out last Friday night. We were promptly seateed downstairs by the friendly hostess. Our server described many different sake's to us and we found one that was perfect for our meal! We ordered a few of their specialty rolls (they had like 11 or 12 of them) and a few pieces of shashimi style fish. Our meal was amazing! I have heard also that in the past people have had very poor service but our was flawless! A few servers even asked how my meal was as I was walking to the restroom! Our night went so well that we went next door and had a few drinks in the very swanky Hai Bar. It was a perfect night and I will be returning for sure!
WHAT HAPPENED TO THIS PLACE??. I have lived near Sushi Hai for about 3 years now and couldn't be happier to have this business as a neighbor. Friday of last week my girlfriend and I went in to sit at the sushi bar and enjoy the funny and crazy antics of two of our favorite sushi chefs. The food by the sushi chefs is always amazing and the chefs in the kitchen do a great job also. I think the last ad was probably written by one of the $hitty neighbors that lives close to Sushi Hai that seems to send out a petition to harass this joint on a monthly basis to the surrounding neighbors. We love this place. The service has always been bad, but seems to be getting a little bit better in the last year. The drinks are great, and the location is to die for. The fish is as fresh as it is anywhere else. I have personally had some of the best fish I have had anywhere, at Sushi Hai. We were having a great time at dinner on Friday but during our dinner we were continually interrupted by a high pitched shrieking noise, that probably could have shattered our wine glasses. It was the new manager. She was standing behind us literally yelling at the sushi chefs and clapping her hands to get them to hurry up. These guys are artists lady!!!! I eat out 95% of the time, and sushi is the one foods I don’t mind waiting 30-40 minutes for, and I am sure most of your customers don’t mind either. We will return but we will make sure it is on one of the days when the manager is not working. It made our entire dinner stressful, it was like sitting down listening to my mom yell again!!! UGH how does this business run like this? We started thinking about it on our walk home that night and we came up with the number 12. We were able to count 12 managers that we have seen come through that place in the last few years, this must speak wonders about the upper management and owners.
Worst Sushi in Town.
We have waited so long for a sushi restaurant to open in the Highlands that we welcomed Sushi Hai with open arms even though we knew it was run by the same people that run the ineptly run Heidi's across the street. At first Sushi Hai was great refreshing change on 32nd street, but slowly and surely over the years that quality has gone down hill to the point that I don't think it is safe to eat there.
I now hear about more people getting sick off the fish at Sushi Hai than I ever hear about someone enjoying a meal there. I still go down stairs to enjoy a drink or two at the comfy tiled bar adjacent to the new club section. The bench seats are some of the most comfortable tables in town but I will no longer eat the fish.
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