10/02/07

This store is the best

by qwestdir

I love the selection and variety at Square 1. I shop there a few times a year and stock up. The last couple of times they had the cutest German Shep that appears to be the house dog. I love that an upscale store with fairly pricey clothes would have a dog. Just makes the already great shopping experience even better!

check out square 1 if you haven't been there, its really cool.

08/30/07

Great customer service

by summerlarsen

Well Slinky, We did offer to replace the zipper on your jeans free of charge. You obviously cannot follow our return policy stated on the receipt you recieved. By my understanding your emotional outburst in the middle of the store was not very appropriate either. We stand by every product in this store, and we FIRMLY stand by our return policy. You need to return your UNWORN Product before 2 weeks, and you clearly were way past that due date. I am sorry you have encountered a bad shopping experience, but everyone has to follow the rules. We have this policy and we stick by it. We can't just change thigs for you.

• Pros: Great selection, Custeomer Service
• Cons: Customers that don't like the return Policy

08/16/07

Beware their awful return policy!

by slinky7

Ok, so I bought these FAAABULOUS Frankie B jeans at Square 1. The sales woman was very sweet and helpful. Wore the jeans for 1 month exactly, and then one day was walking through Cherry Creek when the jeans literally burst open in the front in public. How embarrassing! Upon closer inspection, it was obviously a manufacturer problem in which the zipper was precariously stitched onto the denim and the stitchwork in general needed reinforcement. It was just a matter of time before these jeans were falling off my body. So I relunctantly took these faaabulous but faulty jeans back to Square 1, and after explaining what happened, was told that the owner would not do anything to either replace, refund or even repair my new $210 jeans. She flatly said she would not take responsibility or stand behind her product! I was clearly upset and feeling very taken advantage of in view of the whole debacle, to which the kind sales girl responded by calling the owner back; only then did the owner relunctantly offer to pay $10 for a tailer to sew the zipper back on the denim.

My only advice is: If you're going to spend $200 on a pair of jeans (the average price of denim in this store), I would strongly advise you to go with a store that will stand behind their product. I will never return to this store. The policy on faulty merchandise is clearly unacceptable not to mention arrogant. But I suppose they perhaps may not be interested in retaining customers...

• Pros: Great denim selection
• Cons: Terrible management and return policy