Thornton >Household Appliances > Appliance Factory Outlet
The person who is posted this complaint
is Justin McNaughton fails to inform you that in the course of Appliance Factory Outlet''s ("AFO") attempts to resolve his complaint, he provided AFO with contradicting and inaccurate information.
He also fails to inform you that the BBB did not take any action on his complaint because of the following reasons:
He first informed AFO that the damage to the floors of his house was caused by AFO and that he owned the house. AFO could not determine fault; however, because AFO could not determine fault, AFO trusted Mr. McNaughton's version of facts and AFO offered to pay him approximately $850 solely based on Mr. McNaughton's word. Mr. McNaughton told AFO that he owned the house and that AFO should pay him. While AFO drafted a legal release to settle Mr. McNaughton's claims, AFO learned that Mr. McNaughton was not the homeowner, he was a tenant. AFO verified this with the El Paso County Assessors records. As such, AFO could not legally settle with the tenant, Mr. McNaughton, unless the homeowner authorized AFO to pay Mr. McNaughton to settle damage to the homeowner's house. This is because the damage was to the house for which the homeowner suffered a financial loss, not Mr. McNaughton.
When AFO informed Mr. McNaughton of this, he first continued to insist he was the homeowner, then he admitted he was not the homeowner but, "there was no need to get the homeowner involved." Mr. McNaughton lost all credibility with AFO and AFO grew even more suspicious of his claims. Nonetheless, AFO is still offered to pay him for the alleged damage if he and the homeowner sign a release. Mr. McNaughton refused to sign the release. As such, AFO has done all it can and the ball in in Mr. McNaughton's court.
Poor products, even worse customer
They sold me a fridge which had a broken valve connector AND broken AC fan that would turn off for hours causing the ice in the reservoir to turn liquid, then the AC fan would come back on and re-freeze the water causing the reservoir to crack and leak all over my wood floors. They sent a great maintenance guy out TWICE to fix the issue, and finally he said: "it's too expensive to fix, I'll tell them and hopefully you'll get a credit on a new fridge". He was right, I got a credit on a new fridge, but the damage to my floors was where EVERYTHING has failed.
They initially said they would pay for the damage, all I needed to do was get a quote. So I got a quote and they said "we'll pay 75% of this quote"... there was no reason, they just didn't want to pay the full quote. I agreed because my contractor was willing to do the work at a discount for future work with other projects. They stated they would send the check in 3 weeks. Well, the rookie appliance factory outlet lawyer, Dennis Kaw, got involved and stopped the payment. He then told everyone at appliance factory not to talk about this issue with me because it's a "legal matter". He also stopped talking to me.
So now I have filed a complaint with the BBB, along with 143 other people with similar issues. I have no idea how they have an A+ rating, but that shows you how relevant the BBB is.
Many, many others have shared this experience in damage caused by their faulty appliances. My appliance was so faulty, the maintenance guy just shook his head in disbelief that something like this could even be sold to a customer. They clearly do not do proper inspections on their products, then do not hold any responsibility for the product's damage when placed in someone's home.
Do NOT buy from this company, it's not worth the small amount of savings. There are LOTS of appliance stores where you can buy cheap, new appliances with full warranties and delivery, such as: http://overstock.com, http://ajmaddison.com, http://us-appliance.com, etc. Just do your research on google. Avoid this company.
They do not need to remain in business with the way they treat their customers.
Diana @ Appliance Factory.
WOW! We saved over $1500 when purchasing new appliances for the kitchen!! Diana was amazing and found exactly what we were looking for and prices were 1-3 hundred lower than Home Depot or Lowes and even Sears Outlet!!
Thanks Diana B! We can't wait to get the appliances in!
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