Bloomfield Florists

Disappointed with Service. My brother ordered flowers through an internet site and this florist was assigned the purchase. The flowers were supposed to be delivered between 5.10 and 5.11.2008 in time for mother's day. My mother waited the entire weekend to ensure she was able to receive the flowers, and we never received a phone call or the flowers.

We received a call from the DRIVER on Monday after mother's day, who was really nice, but we feel that we should have received a call from the florist when they realized their mistake. When we were told to contact the florist manager, we instead got to talk to one of the florists, who said that we would not receive a full refund unless we did not accept the flowers.

Their mistake ruined our original mother's day plans because we had to wait for their call that never came. We were offered a partial credit back, but we chose to cancel. We feel that when a company is providing a time-sensitive service, a full refund should be offered WITH the product. They stated that they upgraded the flowers, but what does that matter when it's two days late?…