charlie m.

Joined 8 months ago

These folks are horrible. Avoid them like the plague. They cancel flights for no apparent reason. They do not communicate these cancellations to the customer. When you try to get re-accommodated on another flight, they try to charge you their change fee. What a joke. Beware!

Doesn't Recommend

Socialnaz G.

Joined 10 months ago

Caution using the website for Great Lakes Airlines. They will let you book a flight that is already canceled for a city that they will no longer be flying to and then refuse a refund if you book as non-refundable. That s correct, they will take the reservation and payment for a flight and too a city that they already know has been canceled from their service and then refuse to give anything but a voucher for a future flight.

Recommends

Sprock

Joined 4 years ago

Im so Thankful. Vacation was great Golden was a lot of fun. We had a rough start though my Mom was included in my vacation package which included an airline ticket to Denver, CO. We were flying out of Burlington, IA on very small plane(Beachcraft) from Great Lakes airlines. My 75 year old mom, 12 twelve year old son and I were sitting on the plane preparing for take off. Suddenly my mother starting having a major panic attack due to feeling clostrophbic. Although I know my mom did not are for enclosed spaces I was not expecting that! The pilots were wonderful and so helpful in the situation. The pilots escorted her off the air craft and we all talked for a few minutes as they tried to comfort her the best they could. Nevertheless my mom decided not to go. I understand there is probably no way to get a refund on her airline ticket to Denver but I am so appreciative for their kindness and patience they demonstrated.