Great Service and Food.
After reading the review about staff and the long delivery time, I was a bit hesitant calling for an order on a Friday night. I was pleasantly surprised. The staff was very helpful on the phone and did not hesitate or say anything negative about doing a delivery. As a matter of fact, they were quicker than a Dominos delivery. The delivery took all of twenty minutes on a Friday night at 8:00PM. I would highly recommend Thai Basil.
Solid, reliable Thai.
Having lived near the original location at Alameda for a number of years, I was thrilled when this location opened in Uptown. What is particularly nice about the Uptown location is that there is never a wait. The food is very satisfying and we eat there several times per month. Recently, they implemented a happy hour which includes imported beers for 50 cents each with an entree order! The noodle bowls in particular are inexpensive and always satisfying.
Bad attitude and customer service.
Okay...the food is average...but good in a pinch. Staff is RUDE! I have called 3 times in the last three months for delivery, and each time they sound like they can't get rid of me fast enough. On top of that, they have said each time that it would take 90 minutes for delivery!! If you offer a service, make sure you can deliver it.