Denver >Food & Dining > Snooze
Unsatisfying service. Unfortunately, can't even comment about the food. Went this morning with my two girls, heard great things about the food and the atmosphere. Was fine with the hour wait we were told to expect with all I've heard. About 35 minutes into our wait, this party of about 10 pulls up in a cab, after one of their party made several trips inside the restaurant this party was ushered in the back door to their table. I approached the desk and asked how much longer our wait was and was told then that it would be about 30-35 minutes. Mentioned the large party that had been seated and was told by a rather unfriendly gentleman they were from one of the higher class hotels in Denver and had been on the books for a while. I asked if they took phone reservations and was told no, so how could this party have been on the books if they just showed up??? Not planning to try this place again. I also would give them 0 starts if it was available.
I'm too busy to refill your coffee. We have been to Snooze many times and because we really like the breakfasts we keep returning BUT there are some snotty gals working there. This place is so busy they can't seem to get an order right and don't even think about asking, begging for a refill of coffee! I actually got up and got my own one day! The red velvet pancakes are really amazing though. The sweet potato pancakes are yum too with that bourbon maple glaze and ginger butter! The pineapple upside down pancakes with cinnamon butter are to die for BUT when the service stinks, what do you do? You put up with it and mention it in reviews like this (hence the 2 stars). The sticky bun french toast is good but it is so sweet it made me sick one time. Get the half order. My husband likes the breakfast pot pie and anything Mexican. Be sure to give the homeless people a handout outside while you wait for your overpriced breakfast.
I just don't get what the hype is all about. Yes, the ambiance is cool and hip, but that's about all this eatery has going for it. I've heard so much about Snooze, so I was looking forward to going. We waited 1 1/2 hours in a tight, cramped corner for a meal that was acceptable at best. The service was okay and our waitress was cordial but our food took a along time to arrive and when it did, it was cold.
The worst part was that the party that came in immediately behind us, and obviously knew the staff, was seated and already done eating before we were taken to our table. Okay, push your friends a bit up the wait list when it's SLOW but when the wait is 1 1/2 hours? And then seat them WAY before everyone else? Unacceptable. Everyone in my party agreed -- we will never go back.
I would prefer to give ZERO stars but I'm forced to give it a 1 star rating in order to publish my review.
WOW is this place over rated!.
We had Sunday brunch at the Southglenn location and expected the standard long wait. This was my first visit to Snooze and because of all the hype I was expected something special...WRONG!
We had a 45 minute wait and my breakfast was OK nothing to write home about. The service was good and cordial but not exceptional.
The most annoying part was the loud music. I thought I was in a club and the dancing was about to begin. Give me a break! It's Sunday morning. It's brunch. I'm thinking soft, calm, and relaxing. It's not Saturday night!
So if you are having breakfast with friends and/or family here and want to have a conversation among yourselves be prepared to raise your voice.
I brought this to the attention of a person who I thought to be a manager. He didn't get it.
I think we have a situation where an early success breeds an arrogance that believes that they can't make a mistake and be damned those who believe otherwise.
Good luck guys. I'm not coming back!
Insultingly Overpriced - Mediocre Service/Quality.
This review is for the Southglen location which is not listed in Citysearch:
I wish this review would make a difference enough for it to be addressed by management but Snooze has people climbing over each other for a chance to eat at this overpriced restaurant with mediocre food and service, so this review as well as the other negative ones for their Larimer location will go unaddressed.
The presentation of Snooze is excellent and it is one of those places that you feel more sophisticated just for being there; but peel back the layers and you have an overpriced IHOP with a high brow menu.
To start off, approximately 8-10 oz of orange juice will cost you $3. They serve it in a tall, skinny hour-glass shaped glass to disguise the fact that you a getting a small juice at the price of a half gallon in a supermarket. I should have just asked for the check when I saw that; but their menu was so unique that I continued.
The pancakes were certainly inventive but $8.50 for 3 - 6" pancakes (one of them was more like 5") in the pancake flight (sample of 3 different pancakes) is well over-priced. The pancakes should be larger (at least 8") to justify the expense even with the unique offerings. The flavors were good but I have had far better pancakes at a German pancake specialty restaurant that were a little cheaper but significantly larger.
On my meal I had to send back my eggs for a simple request of breaking the yokes before cooking, and would have had to send them back again if I hadn't rejected the meal all together. I rejected it because in the process of attempting to fix the eggs they broke something else in the dish and I was too frustrated to continue.
To their credit they removed the dish from the check; but no manager stopped by to ask what the problem was.
In the end our check came to $27 for 4 small pancakes, a breakfast burrito, an orange juice and an iced tea (I had water). This was 2 times what the same meal would have cost at Le Peep. Snooze provided an inventive pancake offering, but Le Peep would have provided better service and quality.
Great food - Managment needs to address long waits. Great food and great coffee, but not worth waiting 2 hours. I would be a weekly patron, but no longer go to snooze because of the lines. Lets get reservations going on the busy days and keep things civilized.
Pretentious servers. We called and they told us it would be 30 min wait. We got there- 10 minutes later and all of a sudden it was an hour wait. Fine, we wait and when we get to our table, our waitress complains that it is busy and pretty much complains that we are there. Then she says we should go somewhere else. We did and left out food on the stoves there. We would never eat here again unless we could do take out. The manager was totally unhelpful.
Snooze - Doesn't pay bills.
The owner Jon went out of country for a bit, while Adam took care of the biz. A friend of mine did a really great cabling job and was commended for it by Adam. When Jon got back in town, and the invoice for the cabling job came in, he claimed that the job was included in the POS service. He refused to pay, even when it was made blatently clear before starting the work that they would be billed. Adam had no problems with this even, while given a great price and quality of work.
Don't give your money to these guys, my friend isn't able to pay bills because of this guy, and it's just not right.
To Jon & Adam, you should pay for what you get...and maybe you won't see shit reviews written all over about you. I have a mind to put a big boycott sign in front of your logo on the tens of thousands of flyers I pass out. F*** you, I supported your local business till you f***ed my buddy. Heck, I just might make one side of all my flyers called "The Wall of Shame" and include you on there from now on. That would be fun, right?!
Promote Denver, but don't support these guys. They are snakes.
Great food, environmentally concious owners, friendly staff. We tried snooze for the first time during their grand opening. Despite the long line and impatient customers, the staff was very friendly and seemed to have things under control. It was great to see that all their pancakes could be prepared gluten-free. The food was delicious, and it was very clear that they made everything from scratch. We have been back several times since, and have had the same great experience every visit. Definitely worth the wait!
Cute but way overpriced for what you get. decided to try the new location off of colorado blvd. I was impressed by the decor and the friendly staff, but not impressed by the menu selection very limited, and the price once i saw what you got. Maybe I am a different case because I am pregnant and need a big breakfast but i will not return cause the food just didnt justify the price for me and I have had much better elsewhere, but I am sure they will do fine there is always a line
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