Waxing the City

Doesn't Recommend

leodance76

Joined 6 years ago

Very disappointed. Let me first start of by saying I am fairly new to Denver from Los Angeles and I thought I had found the perfect place for all of my waxing needs. My experience today was very disappointing, as I now feel I need to find a new salon. I have been to Krista for bikini waxes a few times and even referred a few people to her that absolutely love her. Krista does an amazing job every time. She is very friendly, puts her clients at ease, and is the best bikini waxer I have ever been to. I booked an appointment at the DTC location and unfortunately Krista was not available. I decided to book it with someone else because I was in a hurry to get in. I arrive to my appointment and find out that the person I booked with does not do Brazilian bikini waxes and that my appointment was only for a regular bikini wax. I wasn't aware that I needed to call out the fact that I wanted a brazilian as I never have before. (I don't think it is a true brazilian anyhow) The staff was whispering all about the salon and finally said that a girl named Leah could take me in a half hour. My appointment was at 12:00 so that would mean 12:30. I heard Leah tell the receptionist that she would be taking me at 1. When I asked her what happened to a half an hour time she quoted me (I was on my lunch break) she began to be very rude to me and talking to me like I was stupid. Saying I had only been in there once (like because I wasn't a regular I didn't really matter.) That's when I decided to tell her not to worry about it and I would just go somewhere else. I used to love this place but now I have a different opinion. I will never go back to the DTC location and will make sure to tell my friends that I have referred in the past to think twice before going back.

Recommends

lannemore

Joined 8 years ago

best service and results!. There are many great things about this salon. I have been to several other eyebrow waxers, and by far, Wax in the City gives me the best results. I leave with a natural brow shape, and very little redness. I don't know what they do differently than other waxers, but the redness and irritation from the wax there goes away much quicker than any other place I have been. They allow you to book appointments online, which allows you to find the most convenient date and time, as well as offering some discretion if scheduling these appointments at work!