06/11/09

Great Food, Horrible (AWFUL!) Service.

by happygurlie007

Come on guys! Don't you google the name of your business to see what others are saying? I'm somewhat relieved to see that it seems like everyone has had awful service at Wingin It and that it isn't just me. Every single time me (or my husband or the two of us) go we have something bizarre happen that is cringeworthy and beyond bad. Order screw-ups, the food takes forever to come out (which isn't good when you give yourself an hour to eat before the movie at the movie theater starts, and you're dashing across the parking lot to make it to the movie on time after eating...ugh), or the lady working behind the front counter yells at you because it's 11:30am and the door is open but (GASP) they aren't actually open because the cook hasn't shown up for the day! The service here is beyond bizarre and rude and for that, the good food isn't enough of a draw. It takes a lot for me to tell someone to stay away from a restaurant in Castle Rock but Wingin It? STAY AWAY!

• Pros: Good food. Really good food.
• Cons: Service is awful every, single, time.

04/14/09

Good wings but worse than horrible service

by CastleRockMojo

I've been to the Castle Rock location numerous times. It seems I'm not the only one ranting about their horrible service. Look, I'm not a particularly picky or demanding customer, but these guys are always finding a way to tick me off.

They're either getting my to-go orders wrong, or they bus my table and throw away my food while I'm away for a minute cleaning off a spot on my shirt. Tonight I was working late on a job along with a coworker, so I suggested we pick up Wingin It. I gave my coworker money and he went to pick up the meal. Being Tuesday, this was supposed to be the discount wing day. Of course they wound up charging full price for the Wings. When I called them, all they said was, "oops sorry", with no attempt to rectify the situation.

The wings are good, that's what keeps me coming back. However my patience is getting very thin with them.

• Pros: good wings
• Cons: beyond terrible service

03/04/09

Where's the meat????

by portlyfella

These wings are NOT worth 75 cents a wing. These are the smallest chicken wings I have ever seen! I have been to the Castle Rock location 3 times now, hoping the wings would live up to their proud prices. Not only are the wings desperately anorexic, they are dry and chewy. Some beyond edible. I really tried to like this place, however I am giving up.

On a positive note, the sauces are quite good...but not good enough to cover up the wings in lacking.

• Pros: the fish and chips are far better than the wings...
• Cons: prices, wings almost void of any meat, wings are so small they end up like chicken leather on a stick.