Great customer service.
I just had to laugh after reading the 2 reviews given by a “bbobin” on the same day, 29th of September. She must have had a lot of time on her hands to do her spamming while waiting on her husband to fix a tire and/or break lines? What a piece of work.
I've been going to this salon for over 3 years and love it and it's GREAT CUSTOMER RELATION.
I have heard the other side of this story from the salon, which needs to be told in regards to this mater.
The owner/management was never contacted by this person about her issue on the 29th.
Even though this is a booth rental salon with independent service providers, the owner offered to honor her $35.00 “Living Social voucher” and would set her up with a different nail person.
This offer was given right after the owner became aware of the issue and long before the BBB notified the salon about a pending issue with this person. Again, What a piece of work.
FABULOUS! BEST NAIL SERVICE IN DENVER!.
I've had many many manicures and pedicures and I have to say that Jerri's service and technique is by far the best. My polish always last longer and my nails and cuticles are always grateful for the extra special attention they receive after a service with Jerri.
Jerri Is Top Of The Line!.
Jerri is the top of the line when it comes to a manicurist. She is professional and on the cutting edge of nail trends....not fads! I am impressed with the many classes all over the nation that she attends to give better and updated service to her clients. She does both gel
nails for my fingers and toes as well as a regular pampering mani/pedi if that's my choice. Not only is her work just what I want, but the visit is pleasant both in conversation and in a sparkling clean environment. Her station is always immaculate and so is the Salon Cherry Hills. I've had Jerri do my nails for at least four years, maybe more, and I wouldn't go to anyone else. I trust Jerry so much that I have taken my precious 8 year old granddaughter to her for Rockstar toes and fingers
and my Madi was thrilled! But who wouldn't be when treated like a queen as we all are when we go to Jerri!
Horrible Customer Relations.
On September 17-18 I was stuck in Rifle, CO due to a tire blow-out, and my husband had to repair our trailer brake lines before we traveled. That is not the point of this.
I had an appointment at Salon Cherry Hills for a manicure and pedicure. I called them at about 8:30 a.m. on Sept. 18 to cancel my 1:30 appointment since our repairs were taking longer than expected. The voucher does say, "...voucher subject to forfeiture if you cancel within 24 hours of your appointment." Since it says, "subject to forfeiture...", that means they have the prerogative not to forfeit the voucher.
I just got off the phone with Salon Cherry Hills. They are not going to honor the LivingSocial voucher since I did not cancel 24 hours in advance. I tried to explain the circumstances, and she would not change her stance. Hence, I spent money for absolutely nothing.
I hope you do NOT use Salon Cherry Hills since they are not a service company that understands extenuating circumstances, and they do not believe in serving the customer. She said that it cost them money to offer the LivingSocial deals. I guess they should not practice business ventures that cost them money. However, they found a way of making money off me. I hope you do not send them business. I told her that I was going to inform women I know NOT to use Salon Cherry Hills. Perhaps this will be a costly error on their part.
I am sorry to hear that you were treated in this manner.
Salon Cherry Hills Day Spa is a booth rental salon. Each of our service providers are self employed, independent of each other and independent of the salon. Salon Cherry Hills Day Spa Management was not contacted in this matter. We have several nail techs at our location.
Salon Cherry Hills will be more than happy to set you up with one of the other nail techs, and take care of your service.
Just ask for management.
Editorial Review by Citysearch Editors. Skin treatments include Yon-ka Paris facials with aromatherapy, phytotherapy, fruit and marine therapy. Hair care, manicures, waxing and massage also available.
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