Addison Auto Repair & Body Shop

a very frustrating experience, taken care of.. They will fix you car but you have to walk them through the job. came back with lots of flaws in the clearcoat and trim that was reinstalled poorly. they broke a plastic fender spacer, likely thinking we wouldn't notice. they tried to buff out the clear, still has runs and sags. After bringing it back and leaving it for two more days, trims still looks a little off, and clear still has sags and runs, had buff the fender myself. They did replace the piece they broke with no trouble and did apologize for the oversight.

Updated. Was told owner was out of town when our car was in for repair. Once they got involved, the level of service went to the highest level I've seen in quite some time. They came and picked up the car took care of the problems. I'm happy with the repair.  View Less … View More

Wonderful Place SAVED our car! :). Tying to save a few bucks, My husband and I hired somebody off ‘Craig’s List’ to fix the bumper on our silver 2007 4-Runner. We purchased a brand new bumper from the Toyota dealership and wanted this guy to install and paint it for us while we were at work. He did kind of…if you count using spray paint, while the bumper was already on the car. Our car was ruined. The bumper looked like a kindergarten student painted it, and there was over spray all over the outside and inside of our car. The very next morning I drove all over town taking it to body shops to get estimates. All estimated were higher than Addison and several places said they would only fix it if we got another new bumper. Every one at Addison Auto Center was helpful and concerned. Our car looks FANTASTIC just like new. Any time we have any car issues in the future we will be using Addison the first time and skipping Craig’s List!  View Less … View More

Terrible customer service and lack of attention to detail. I took my Volvo here upon the recommendation of the dealership to have some minor work done. They gave me an estimate and then tried to charge me for the whole estimate, when they only performed 75% of the work. I am really angered by how they do not call with updates on your vehicle and you be able to read minds to know if it is ready for pick up. Do not take your vehicle here unless you have a lot of time and patience for mistakes. The ownership took care of the expense for the mistakes on my car.  View Less … View More

horrible and overpriced. I took my 2006 Honda CR-V here to be repaired after an accident. I was treated like a "stupid" woman and did not appreciate that. The front desk people were very fake nice and were too busy chatting with each other to help me. I talked to my adjuster about the shop and he told me that I should've taken my car to one of their preferred shops! Next time I will! Talk to your insurance company for advice!! They know the shops and work with them everyday.  View Less … View More