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alex m.

Joined 2 months ago

Before I begin, I have to admit that I can't stand car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go on for hours in regards to that sour experience but I don't want to take away from the refreshing change I experienced today. I currently own an Audi and was recommended Larry H Miller Volkswagen by a neighbor who knows the General Manager, Jay Frank. Despite my better judgement I brought the vehicle in for service to have a tune and oil change. They offered a free car to drive and offered a maintenance package for $150. The typical synthetic oil change at my usual Audi store usually runs approximately $90-$120. I immediately declined and prepared to leave when Ben explained that this wasn't one oil change but THREE! $150 for not only an oil change but also top off the fluids, rotate the tires and an inspection. It was definitely to good to true so I accepted and then waited with total distrust that I was going to get shafted somehow. This deal completely changed my opinion of car dealers! I was out of the store within 45 minutes. They washed my car, were extremely nice and made me feel like a million bucks. The wait wasn't bad because they have a very comfortable waiting area, direct TV, computers to surf and coffee. Allison, the receptionist was very nice and everyone was very professional. Ben recommended that I do a few minor repairs but didn't push me and then offered to set a time when I was able to reschedule. Seriously, this was the best experience I have experienced in a dealership. Hands down! I will return to have my future repairs completed and plan on using these guys for everything. I was totally thrown off guard when Jay Frank, the GM called on my way home. He was told by Ben that his friend recommended me and he called personally to make sure everything went smooth. I'm still in disbelief but will take both mine and my wife's car in for service. Very cool indeed.

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Rita S.

Joined 5 months ago

I cannot stress enough how Tony Prevo's and Jay Frank went above and beyond to ensure we had a wonderful customer experience. Tony even drove our motorcycle (which we were trading) in the snow from Evergreen, Colorado to the dealership. My husband has epilepsy and he knew I was nervous about him driving it in. I was TOTALLY amazed. He is one outstanding sales person. He follow-up has been outstanding and I can tell he truly cares about his customers. I love my new convertible beetle and love Tony & Jay!

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Rob G.

Joined 5 months ago

I rate this as one my top buying experiences ever and I have owned over 30 cars. Well deserved kudos for a professional presentation and incredible service. Thank you!

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lindsey m.

Joined 6 months ago

Tony Prevo rocks. He is the sole reason I purchased my car at this dealership. I had other dealerships match the offer at Larry Miller - but it's because of him that I chose to do business at this dealership.

Doesn't Recommend

David C.

Joined 7 months ago

Went there after buying a car from them a year ago. Tried to sell me a "new" Jetta that stank so bad I felt sick after the test drive. Wouldn't even discuss options with me.

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Amanda N.

Joined 2 years ago

I wanna thank the staff at VW for getting me into my new bug. They are really patient and friendly. Service was great.

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Tim M.

Joined 2 years ago

Great Dealership. Our salesperson was not pushy at all and was very knowledgable. We spent a lot of time reviewing cars and testing driving different vehicles. What made us by from Larry H Mller Volkswagen was the price, the staff was friendly and made us feel comfortable. Love my new VW Bug!

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Sandy J.

Joined 7 months ago

This was my first new car purchase EVER (I'm a grandmother) and I was very nervous about the process. I had previously been to over a dozen dealerships in the last 3 months looking for a vehicle and never was made to feel as comfortable as I was at Larry H Miller, Lakewood. Thank you again to Justin, Jason, Ed and Nathan!

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Steve P.

Joined 7 months ago

Santa Steve (Steve Patterson) started working with the fine folks at Larry Miller Volkswagen in Lakewood back in August. I never heard a discouraging word, and the associates all inquired as to my needs. They are a friendly bunch, and there was never any pressure to sell me a car, (but after a few months, I bought a new VW SportsWagon TDi). Jay Frank (GM) has become a good friend, and his employees are part of the LHMVW family that has won Santa's Heart. If a VW is in your future, and you are on Santa's NICE List, then you'd be foolish to buy your car anywhere else. Naughty persons should buy their lemons elsewhere.

Recommends

Jay F.

Joined 7 months ago

As the General Manager of Larry H Miller Volkswagen Lakewood, I would like to personally invite to our Dealership. We work extremely hard to deliver a Truly Exceptional experience for our clients and find the best vehicle to fit their budget or needs. Our Service drive and Customer Wait Lounge have been completely remodeled for your comfort and convenience. If you're looking for a New or Used Vehicle, you'll be satisfied with our extensive inventory. Thank you for considering Larry H Miller Volkswagen Lakewood as one of your shopping choices. Join the family and discover how we treat our clients like guests in our own home...