Whipple Service Champions - Nightmare!.
Had them come to clean and inspect my HVAC system which had worked perfectly for ten years. After cleaning the system the lead tech could not get the system to work and started to substitute parts from his tool box. He replaced one critical part with a totally out of spec substitution which caused to furnace to appear to overheat (go into hi-limit). I had NO HEAT for over a week (this was early March). Their techs told me the furnace was shot and dangerous and should be replaced immediately. This was,simply put, a lie. This is their standard approach.
Fortunately, I had spent ten years designing and overseeing the installation of computer management systems for HVAC control in hi-end custom homes. I still have some friends in the HVAC world and the first one I talked to said it was very unlikely there was anything wrong with the system - other than Whipple had serviced it. He suggested I try CitySearch in Salt Lake City - where they are know as Whipple Plumbing, Heating and Air Conditioning - they have had many, many negative reviews.
I'm out nearly $700 the HVAC contractor had to charge to repair my system. Don't let these people anywhere near your home for any reason!!!!
I invite you and anyone else who thinks we have ever done them wrong to call our award winning client care department to discuss their situation for a 100% satisfaction resolution, so that we can resolve it and make it right to their complete satisfaction and make sure that if it did actually did happen that way, that we can prevent it from happening again. I don't know who you are from your annonomous posting. I am Kent Whipple, the owner and it is my my sincere desire that no matter what happened that you are 100% satisfied.
Avoid Them!. Don't be fooled by Whipple's slick advertising. Their employees are nice people, but they have very little experience. They are very good at breaking promises, missing scheduled appointments, and making excuses. It took a lot of frustrating calls to their corporate office to get my problem solved. Use someone else....especially if you have a complex problem.
I can't believe this is real. We take more time training our technicians (five days a week) and spend more money than any company I know training the best technicians in the industry. We have NATE proctors (North American Technicial Excellence) trainers on staff.
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