Dollar Rent A Car

Annette V.

Joined 7 months ago

HORRIBLE SERVICE!! LIARS & THIEVES!! I rented a vehicle online and when I went to pick it up, I got the manager, named Travis. When it came time for insurance I said I didn't want any as my insurance was sufficient. When I asked if this was required, he simply said there were three levels of insurance I had to choose from. Well, I picked the cheapest one and reluctantly signed on the printout so I could get my car and leave. He printed out my contract and handed me my copy folded up and inserted into a folder.

They didn't have the midsized car I had reserved so I had to take a midsized SUV that got half the gas mileage that I would've gotten.

When I got to my destination in Casper, Wyoming, I opened my contract and that's when I saw that the insurance was optional. I was quite angry and that's when I tried to call their 800 customer service number. Well, let's say they outsource to the Philippines. After lodging my complaint, the woman told me I had to go back to the location I'd rented from and resolve my issue then. She said she was unable to do anything with my problem. So, I called a different number only to get another Philippino, named "Ian". He told me the same thing.

As there is no Dollar Rent A Car in Casper, Wyoming, I had to wait until I returned it to get this resolved. When I checked it in, the woman who inspected my car, told me to go see the "manager" who would help me.

Guess who it was?! Travis the thieving manager!! Well, when I told him he required me to purchase optional insurance, he said he did not. He's a damned liar. And when he checked the computer for evidence that I'd called customer service, he said there was no record of my call. And he wouldn't refund my money. I'm filing a complaint with the Colorado Attorney General's office for fraud.

Doesn't Recommend

BAHarm

Joined 2 years ago

Theft + Horrible Customer Service. My only experience with the company was at the Denver Airport location, and I will never use any of their locations again. Horrible customer service.

My husband and I rented from Dollar last week for a ski trip. We rented from Wednesday-Sunday. Sunday, we returned the car at about 10:30AM. At approximately 11:00AM, when we were going through security, my husband realized that he has forgotten his ski coat in the back seat of the car. He immediately called Dollar and spoke with Mark, who was supposed to be in cahrge of the lost and found. Mark said that he would go out and check the vehicle and call us right back. After about an hour, and no reply from Mark, we called back... no answer. No answer at the location AT ALL. We tried multiple extensions, multiple times, for about 2 hours we couldn't get anyone on the phone. Then, finally, (about 2.5 hours later) we got in touch with Mark who said that he couldn't even locate the vehile that we returned, but that no none had returned the jacket. We asked to speak with a manager, and briefly spoke to Crystal, who sent us directly back to Mark after we had explained that Mark was not being at all helpful. Mark then promised that he was going to check again and call back. We got on our flight, came home, and never heard from Mark. We called him again, and he said that he had other things to do besides look for the jacket, and that the care was now out on rent. All of this 6+ hour ordeal, and he never even looked in the car or called us back to let us know anything. Surely, one of the Dollar employees saw that coat in the abck seat while they were cleaning, and neglected to turn it in. If Mark would have done his job and checked the car 30 mintues after we had returned it, the $300+ ski coat would have been sitting right there. The employees are dishonest, and uninterested in providing any level of customer service. I will NEVER use Dollar again.