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Poor Service Department.
I purchased a new car from Mountain States Toyota. I had a great purchasing experience and would definitely recommend this Toyota to friends and family.
As for Service -- this is an entirely different matter. The service reps are friendly, but are not very knowledgeable. When I take my car in for an oil change (something simple enough that should only take 45min, max) it takes them 2 hours to complete. This happens when I make an appointment and let them know that I will be waiting.
Go to a different Toyota.…
This dealership is not friendly to a woman buying a car.. Hello- its 2011 change your pathetic marketing strategy. A review story: I went without my husband to purchase MY new truck. After checking out the 4 runner and asking for a test drive the salesperson asked "does your husband trust you". Well, I am buying the vehicle. After filling the 4runner up with gas because it is well past empty and taking a test drive I ask what their best price offer is. He points to the sticker and says that's it. I make my offer. He goes to his manager and after about 15 min comes back with sticker plus fees! Then shows me kid pictures (like I care). I phone my husband and we decide since they will not negotiate I should leave. Well apparently they will. Shocking! I tell them to phone my husband and I leave. They drop ALL fees for him and knock 1000k off the price. Yes anyone who pays the $499 dealer fee is a chump! Because its already in the sticker. I hope you 5 star rating people didn't pay this fee. I would never recommend this dealership to anyone.…
I feel like I can trust this dealershi. I feel like I can trust this dealership and especially like the service I receive. Even bringing my vehicle in on the weekend the service is quick and efficient. Thank you
Nice facility.. Friendliness and knowledge. Nice facility.
Very good customer service. Very good customer service from everybody. We will absolutely come back to this location when we ready to buy next. Thanks!
