Denver >Food & Dining > Earl's Restaurant Cherry Creek
201 Columbine St, Denver, CO | Directions 8020639.719553 -104.957373
Neighborhoods: Cherry Creek, Southeast Denver
I WILL NEVER GO BACK – HORRIBLE MANAGEMENT and experience, do not go to this place if you want to be treated with respect. I only put a star because to post this I had to rate, or else I wouldn't have put anything.
We went in on a Saturday, had a nice enough waiter, ordered some drinks and put in our food order. An hour later, our food still had not shown up, tables around us had sat, ate, and left, so we asked the waiter what was taking so long (there were 5 of us). He came back a couple of minutes later and told us that half of our order had somehow gone unmade and the kitchen was working to fix it and that our food should be out shortly. He offered to give us ONE free shot for the mistake...we asked to see the manager.
The manager, I don't remember her name, comes over and tells us that she's sorry and our food should be out shortly, that's it; no explanation, no comps, no offer of doing anything about situation except telling us to just wait longer and our food should be out. When the food came out five or ten minutes later, some cold and some hot, we were in the middle of debating whether to just leave or eat because we were really hungry at that point and we had already invested a couple of hours total in the place. The manager comes back and asks us why we're just sitting there not eating since earlier we were so worked up about it being a long wait...YES, REALLY.
The manager was argumentative, dismissive, and flat out unprofessional in responding to our complaints, then questioned us about why we weren't eating. At one point I even had to ask if she was somehow inferring that it was our fault for having a bad time there...it was unbelieveable.
Long story short, two of us had had enough and got up and left without touching our food. Extremely pissed at this point, I threw down my credit card and told my dinner mates to just put whatever on my card and walked out. I will never go back to that place, and the MANAGER SHOULD WORK ON HER CUSTOMER RELATIONS SKILLS.
If I hadn't have been with great friends, this experience would've been so much more of a nightmare than it was.
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