Poor customer service.
I bought a tree from here because they say that they service the trees that are purchased from them. It is partly true. You have to pull your tree out in the summer, drop it off for four or five months, and get it back in September. If the lights blow or burn out when you plug it in for the holidays, don't count on them fixing it for you because they are too busy for you then. In four Christmas holidays, ALL of the lights have been lit on my tree only once. The other 3 seasons, one or more sections were out. I recently called Jan 3 to have my tree looked at before they closed up for the season and I was told to bring it down there. I made a very long special trip for just that purpose and was told to come next year. They have a great selection but don't be sold by the idea of service.