Elite Auto Glass
Denver, CO 80123-1350
Phone: (303) 973-9999
Ratings & Reviews Summary for Elite Auto Glass
What Users are Saying:
- Accurate quote
- Good selection
- Reasonable price
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User Reviews for Elite Auto Glass
08/28/2008 Posted by aliens88
I have had good service from Elite Autoglass several times before, but this last encounter leaves a bad taste in my mouth. They came out to replace my windshield that had developed a stress fracture after one week. However when they installed the new glass the tech snapped off my rear-view mirror. He handed me the mirror and quickly said, "This broke, I didn't do it". Considering they are the only company that has touched that glass, I find that VERY hard to believe. I contacted them about reimbursing me for the cost of the mirror and they refused saying that they only believe what their tech says. The manager was very rude about the entire issue and even went so far as to say some kid probably broke it off. Funny...we've never had any kids in that car. Long story short, I'm out $100 for a new mirror and have to find a new company.
06/18/2008 Posted by Jasonaspen
I had gone to Elite to replace my windshield. About a week later, a small rock cracked it and cracked the new windshield. I took it back to the Elite on 120th, and even though it wasn't their fault, they came out to my place and replaced it... completely for free. Additionally, they could not have been any nicer. I wish all businesses had the same customer service skills these guys do!
Pros: Excellent customer service, great prices, product satisfaction
Cons: None
06/02/2008 Posted by jaykul
These guys are great! They showed up at my house when they were supposed to and called ahead to confirm. They repaired some chips on a hot day, so when my windshield accidentally cracked, they replaced my windshield and made sure I was satisfied.
09/26/2007 Posted by 1toy
So most of us like to hear the bad news first. The BAD NEWS ~ I'd like to start by saying that I had made an appointment at 11 AM. They proceeded to tell me about the standard hour and 1/2 wait time. Which I understood. They actually wait 1 hour and 45 mins. All is cool right ? NOPE not this time. Somehow they were understaffed and even though I was there on time and first in line , somehow my install was pushed back until 12 Noon. Which mean I had a wait time of 2 hours 45 mins. It was a awful service that I will recover from. Although they gave no explanation of why I had to wait so long. The GOOD NEWS, well they do stand behind their guarantee... and replaced a windshield that was about 6months old , that had developed a stress cracked windshield. I do however will think twice before using their services , My time is just as valuable as theirs.
09/05/2007 Posted by lovingdenver247
Elite Auto Glass has been a huge pain to deal with. After a lot of confusion in scheduling a an off-site appointment, Elite Auto Glass was a no call, no show on the monday morning when the appointment had been scheduled (causing me to miss work for nothing). When I called to reschedule the appointment, I talked to two reps that seemed to have no clue about my appointment and no interest in helping me resolve the situation, only passing the responsibility. So here I am, a frustrated customer who still hasn't received a call back to sort out the situation. I wouldn't recommend these guys to anyone.
