Mariel
Denver, CO 80202-1705
Phone: (303) 623-1151
12/04/2007 Posted by inkspotz
After reading the reviews for Mariel, I was intrigued about their wedding gowns, but concerned about the repeated complaints about bad service. I called the store at 10AM to try and make an appointment, but the line was apparently hooked up to the fax machine for over an hour. Finally, at 11:30, I got through. Denise answered, and I asked if I could make a wedding dress appointment for today. She told me that there were no more appointments for the day, and that she was on the other line with a customer. Mind you, this was a snowy Wednesday, and I had a hard time believing that all the appointments for the day were filled. She took my number, and said she would call right back. Three hours later, she returned the call, which I missed, because I was trying on dresses at another salon. I tried to call her back again, but once more, she told me she was busy with another customer, and offered to call me back. I said I would just try another time, because I didn't want to continue the phone tag. My mom and I decided to drop in to the store anyway, and see if anything caught our eye. When we got there, Denise was on the phone, on what was obviously a personal call (or was she busy with another "customer"?) We were the only customers in the place, so her claim that all appointments were filled was untrue. She ignored us for ten minutes, before finally asking if we needed any help, but by that time we were headed for the door. She had put up a sign in front of the bridal area, saying that it was closed. I wish she had just been honest and told me that she only made bridal appointments on certain days of the week, instead of lying and saying that all the appointments were filled. It seems like selling bridal gowns is just an afterthought for her--more of a nuisance than anything else. Perhaps Denise needs to reconsider if she really wants to sell gowns at all.
Pros: The boutique had some interesting, unusual clothes
Cons: Poor, inattentive service
Write a review and share your thoughts with others
