Oxford Hotel

02/08/07

Suspicious

by voyageuse at Citysearch

We had a horrible experience at the Oxford Hotel. The hotel itself was satisfactory however when I found extra charges on my account from room service I tried to resolve it with the front desk management. Instead of crediting my account he ADDED more money! If I didn't double check my bill again I would have paid more than what is supposed to be charged.

I have called numerous times and finally spoke to a supervisor who assured me that she would send me an itemized copy of my bill. Seven weeks later and I am still waiting for it so that I can dispute the extra charges.

I would highly advise to double check the folio before leaving the Oxford Hotel. There is definitely something going on specially with the room service charges and added gratuity.

• Pros: Location

01/01/08

Wonderful Experience

by 1245jlk at Citysearch

My wife and I stayed at the Oxford Hotel this December at it was a fantastic surprise. The hotel staff set the tone for our stay right from the start. Two gentlemen were already unloading our bags before I stepped out of the vehicle. The room was large and the bed was comfortable. The room service staff was helpful and timely. The next morning, I found a large silver coffee dispenser in the foyer area of our hotel floor accompanied with glass mugs, creamer, etc. The hotel staff does this every morning on each floor, as well as to stock the lobby lounge with complementary copies of the New York Times, USA Today, and the Denver Post. When my wife and I decided to go exploring Lower Downtown (LoDo) that morning, the hotel concierge recommended we use their complimentary town car (which will take you anywhere you need to go, and pick you up, within a 2 mile radius of the hotel). The driver was extremely nice, and provided several suggestions for dinner/entertainment. Last but not least, the fitness center was great as well (moderately sized but equipped with numerous treadmills, eliptical trainers, bikes, free weights, and a dedicated area for fitness classes (which are offered by the fitness center/spa staff). Overall, for the service and price, the Oxford Hotel is hard to beat!

• Pros: service, location, amenities, fitness center, fantastic staff
• Cons: old water pipes make shower/bath temperature control challenging

03/29/06

How does this place get 4 stars?

by docwhorocks at Citysearch

1st room: paint bubled in areas in the main room, obvious where the wall has been patched, paint chipped in some areas in the bathroom. Bathrrom was small, plastic bath tub. Toliet made the bathroom feel very much like a public stall. Holes visible in the wall where the head board used to be attached. Several tiles were cracked in the bathroom. Got woken up at 5:30 with various loud trucks. Noise continued until 8:00. Room temp. was warm and the air conditioning was non-functional. Sheets had ciggarette burns. Boasted 42" plasma TV. Picture quality was horrible. May be a good tv but they had a poor video feed.

Requested a different room. Explained problems with room. Staff at front desk was RUDE, but changed my room. No offer to help move rooms.

New room was much improved. But the plug on the sink was non-functional.

Horrible experience.

• Pros: location, valets
• Cons: many

Shoe shines and sherry on the house: Stay at this grand hotel and get rock-star service.

by Contributor at Citysearch

The Scene
In 1891, the luxurious Oxford Hotel was built next to Union Station and became the hub of downtown Denver. With a renovation in 1983, it now anchors the revitalized Lower Downtown District. Listed on the National Register of Historic Places, the Oxford is Denver's oldest remaining grand hotel. Coors Field, the 16th Street Mall, Larimer Square, the Tattered Cover bookstore and many fine restaurants, shops and galleries are all within easy walking distance.

The Details
Furnished with European antiques, the lobby area and guest rooms are beautiful and comfortable. The Oxford is known for exemplary service, including complimentary tea and coffee, afternoon sherry, newspapers, shoe shines and downtown limousine service. Inside the Oxford, McCormick's Fish House and the popular art-deco Cruise Room bar (modeled after the bar on the Queen Mary) are favorite downtown destinations.

01/16/04

A TRULY WONDERFUL EXPERIENCE!!

by crismunson at Citysearch

My daughter & I visited the Oxford Hotel and were very thankful for the terrific service, beautiful rooms, and for the delicious restaraunte (McCormick's). Also, the Tattered Cover was awesome. What a truly superb holiday!

• Pros: Special, Well taken care of, A delight

01/02/04

overrated

by amylaney at Citysearch

My husband and I stayed at the Oxford a while ago on our anniversary and to begin, the room was gorgeous and the doormen were extremely nice. I loved being driven to dinner...BUT just a warning, watch your bill...we were charged for parking when it was included in our package and then were charged for opening the mini-bar but did not take anything. In their defense, the charges were refunded two months later after 4 phone calls. Great weekend, just a reminder to keep your eyes open.

• Pros: doormen, atmosphere, chauffer
• Cons: the desk clerk, overcharges