Allure Hair Salon & Spa
Denver, CO 80209
Phone: (303) 715-1000
05/05/2008 Posted by MyTwoCentsDenver
I came in to get my hair highlighted and ended up leaving paying $300.00 and had my hair low-lighted brown. I have a lot of hair and expect to be at the salon for several hours, which this salon also delivered. When we got started, I made myself perfectly clear that I wanted to maintain a blond color, but that the tone was a little too brassy for me. The woman that attended to me took this to mean that I wanted my hair colored brown, apparently- even though she insisted that the lower tone was still blond. She put low lights and highlights in my hair and did so very sloppily. As I sat processing, she left me with color all over my face, which did stain and to which she did nothing to try to prevent or fix after the fact- telling me that it would surely wash off in the shower later. Since I was left for an extremely long time to process, I got curious and started looking at my DARK BROWN low lights and became even more concerned to see the brown seeping into the blond foils due to lack of care. I was really upset, and the hair stylist seemed not even to care, and told me to wait two weeks and then come back to fix it if I still wasn't happy. The next surprise came at the cashier area, when I was told my botched highlight would cost me just under $300! I was shocked, so I insisted that the cashier tell me how the cost could get to that level. She explained that I was charged for the amount of color that they used, plus an extra fee for 'color correction.' So to make this clear, if you have long hair and they need to fill up their bowl with more liquid, they will charge you $50 per new bowl. AND, because I was pressured into putting two tones in my hair (which left the general color brown) I paid $50 per extra bowl of color for two colors- and of course a general fee for 'color correcting.' WOW! I did call to complain over the next two days and no one answered the phone, nor did it pick up to an answering machine. This was the worst experience I've ever had.
Pros: None that I can think of
Cons: Poor service, Insane costs, long processing times, unskilled staff
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