Baby World & Big Kids Ii

03/14/08

Great furniture, but order at the time of conception

by TheCooks2 at Citysearch

We bought three pieces of furniture at Baby World and Big Kids II because we thought that they had a great selection and decent prices. We were told that all three pieces would arrive in 6-8 weeks. Two pieces of furniture arrived 10 weeks later. The third piece of furniture arrived another 6 weeks later (in other words, we waited 16 weeks or 4 months for a dresser). We're happy with the furniture that we have, but it was frustrating to wait so long. My advice is that Baby World is an okay place to buy your baby furniture, if you order several months in advance.

• Pros: Nice selection
• Cons: It takes a long time for furniture to arrive

05/20/09

Nice furniture, poor ordering service

by socaldevo at Citysearch

We were due at the end of March and put our order in on January 24th. They told us it would be 8 weeks for delivery (to their store) and then I had to pick it up from there.

We have a 10 week old baby now and still no furniture! It is going on 4 months since we ordered the furniture and the store owner doesn't make any attempt to find out where it is unless I continually call him. To his credit, he offered to give us loaner furniture but I didn't want to deal with delivery and set up for each delivery.

When asked if there would be any compensation, the owner just said that I got a good price on it and that they wouldn't do anything for me. I find this unexceptable but yet they already have over $1800 of mine! Good luck getting your furniture unless you order it 6 months in advance!!

• Pros: Sturdy, quality furniture
• Cons: Good luck getting it before your baby shows up!

10/06/08

Great cribs and good service

by ccpdenver at Citysearch

I had good luck here. People were way more informed on the brands and details than places like Babies r us. They also would ask if I needed help, but leave me alone to shop without bugging me. My beautiful Munire crib came in quickly, and they are allowing me to keep it in their warehouse for several weeks (no storage fee) until I have cleared out room for it at our house. Note: wait for a sale - they often discount by 20%. Also, they say the sale will end quickly, but I've found they continue it way past their advertised end date.

• Pros: good selection, service, prices
• Cons: store lacks ambience

07/15/08

Friendly staff, great prices and even better furniture

by Natalie4 at Citysearch

I recently purchased all of my furniture for my new nursery. Being a first time mom I was really concerned about furnishing the room due to the amount of furniture and the prices I thought I would have to pay. I picked out beautiful and sturdy furniture I was told 6-8wks for delivery of the pieces and I actually received it two weeks early! I would recommend this store to every new mom and dad! They have the best prices in and around Denver. The staff was very friendly and didn't pressure me on my decision at all!

• Pros: Fast Delivery, Great Prices, Friendly Staff and a great selection!
• Cons: the store could stay open a little bit later

06/29/08

Still waiting!

by evifisher at Citysearch

I would not recommend this store to anyone. I ordered a changing table/dresser and we're told 4-6 weeks. When I called on the 6 week mark I was told it would be another 6 weeks. I thought I would call mid way through this next period to get an update and they are now telling me it will an additional 3 weeks. I am beginning to wonder if I will be on the 6 month wait like another reviewer on here. AND I am wondering if this store has cash flow problems and they are holding on to my money for awhile before even ordering my stuff.

06/30/07

Horrible Customer Service

by denversafari at Citysearch

The first time we went in, there was intense pressure to buy that day before the "once-a-year" sale ended. Don't be pressured!! I checked in once a week for months, and all of the furniture was always on sale.

When I was finally ready to purchase, I was told my crib would arrive in 4-6 weeks. I called at 4 weeks and was told the crib would arrive in another 1-2 weeks. After another 2 weeks, I stopped in, only to be told my crib would be another 6-8 weeks. At this point I just wanted to cancel my order. No crib they carried was unique enough to wait 14 weeks for delivery. To this they replied that the crib was a special order and could not be cancelled. I pointed out that they had broken their end of the contract by not delivering the crib in the allotted time, which was clearly stated on the receipt.

Ultimately, after several complaints and threats of reporting them to several customer service-related organizations, they refunded our money. Ironically, I had overheard several other unhappy customers during my previous visits, and ignored their complaints as one-off problems. I could have saved myself a lot of hassel if I had only listened to what they were saying, and how their complaints were handled by the staff.

Editorial Review by Citysearch Editors

by Contributor at Citysearch

Furniture and accessories for babies and children, including strollers, high chairs and safety products. Brands include Baby Dreams and Dolly.