Revive Spa

01/30/09

OWNER DOESNT CARE ABOUT CUSTOMER SATISFACTION

by denver123 at Citysearch

I had a great massage with Michelle. To bad I'll NEVER go back because because of payment issues and the owner has no idea how to take care of unhappy customers. The owner wasn't there the day I was. The person working had no authority to take care of payment issues. Owner was supposed to call me 2 days later - he never did. I finally called 5 days later only to have him tell me that there is nothing he is willing to do to correct the payment issue but that I can still use my remaining gift cert amount on other products in the spa. Gee, thanks -- you mean you are allowing me to spend the gift cert money which I'm legally allowed to do? THIS GUY DOES NOT GET IT. If he is going to limit what the gift cert can be used for -- he better put some disclaimers clearly on them. Othewise a customer would naturally think they could use the whole value of the gift cert. There are way too many spas around to go somewhere that the owner doesn't care about clients. He says he does care but didn't even attempt to make this customer happy. He just had excuse after excuse - but never an apology or attempt to fix it. Not a wise choice in today's economy.

• Pros: good massage (but hey - there are lots of places to get good massages)
• Cons: TERRIBLE CUSTOMER SERVICE FROM OWNER

08/28/09

Nothing but tude...

by DenverIris at Citysearch

I am always in the market for a good spa. I haven't even been to this spa yet and I won't set foot in the door based solely on their responses to negative feedback. Nothing but attitude and defensiveness... Not at all apologetic or corrective. It's funny... many people have made the comment about the front desk staff being standoffish. I can actually hear that tone in the responses. What a shame... It sounds like the massage staff is fabulous, but they will suffer as a result of this attitude.

02/16/09

Careless and rushed bikini waxes

by gal123 at Citysearch

I unfortunately had a very negative experience getting a bikini wax at Revive. The Aesthetitician was very polite, but it very well could have been her first day giving a bikini wax. Bikini waxes are not pleasant to begin with, but the bikini wax I had was nearly unbearable. Not only was the woman rushed and carless, but she didn?t even take the time to clean up the wax afterword. I?ve had countless bikini waxes and have never left upset or in pain until my experience at revive. I must note, however, that the staff was very polite, even the amateur who administered the awful bikini wax.

• Pros: Nice Staff
• Cons: Staff don't know what they are doing

02/04/09

REVIVE REVIEW

by CynthiaSPA at Citysearch

Well I must say that I visit many spas on a regular basis. It's my job. I walked into Revive and was bombarded with great hospitality & swept right into my room with an ice cold drink. I know this is protocol for most spas, but when you have employees that go out of their way to make sure you are comfortable, it's a good feeling.

I'm not going to get too much into the massage, it was exceptional. Many people out there can give you a great massage. Revive did not disappoint in that department, but to feel at home almost instantly is a hard mission to accomplish. The personalities of the Revive staff took a massage appointment and turned into an unforgettable mini vacay!

02/04/09

Awwwwwwww YEAH!

by VinnyMartini at Citysearch

I don't see too many men writing reviews so I have to...

This place is amazing. Best massage I have had in such a looooong time.

The crew there was great and I am now a regular customer.

02/04/09

BEST SPA IN DENVER...BY FAR!

by spinosa at Citysearch

Revive is an incredible spa that has a ton to offer. The staff was awesome and made me feel very at home.

Everything, from the second you walk in the door, is a pleasant experience - the aesthetics are great, they have a few products that as a male (non-metro) love ;)

I have to add that Revive is very affordable also. It's a hidden gem in uptown Denver.

I am definitely looking forward to my next visit.

• Cons: I needed more time to stay...

01/01/09

Awkwardness.....

by BrandMe1900 at Citysearch

I felt unbelievably awkward even from the first time I called. The man at the front desk is completely out of character for a spa. And it's a little unnerving to call and schedule a bikini wax with him (a Brazilian). Gina did a great job and I was very pleased. But I agree with the negative revive below me, all he seemed to care about was the money.

12/27/08

Eek...!

by breaker20 at Citysearch

Extremely unprofessional and rude. This place seems to only be concerned about making money and not interested in taking care of the individual. Do yourself a favor and bypass this place.

12/23/08

TOO bad, bad service

by goleancrunch at Citysearch

Bad experience from the initial phone call. The person who answered the phone was not friendly. When I walked in for my appointment, two employees were just standing at the desk talking and no one turned to say hello or welcome me. I had to interrupt to check in. The experience just wasn't calming, welcoming, or inviting. Which is what I look for in a spa. It also seems like the business responses to criticism are just extremely defensive instead of constructive. Seems like a snobby place to me. I'd rather go somewhere less new, but more friendly.

09/22/08

Front Desk was standoffish, but massage was amazing

by shortnsweet1221 at Citysearch

I read some of the reviews and I was very excited to book my appointment. Unfortunately I was not pleased with my experience. I was in over the past weekend and I felt incredibly unwelcome when I arrived. The front desk seemed to be in disarray and the man at the front desk was incredibly standoffish. He asked for my name as if I was just another patient in the doctor's office. He made me feel uncomfortable as he tried to make small talk while walking me back. I'm sure he doesn't typically work the front desk and I suggest he tries not to as often as possible. When I got into my massage I was unnerved by the experience so far, but Bethany was AMAZING. She was so attentive and it was one of the best massages.She really listened to my needs and I was very relaxed when I walked out. Until I again got to the front desk where the same man was sitting there and didn't know what he was doing while checking me out. A spa doesn't run smoothly unless all the departments are functioning properly. I hope I went in on a day that was unusual.

• Pros: Massage!
• Cons: Front Desk Staff