Sportique Scooters

04/05/09

Very poor customer service

by javaruke1 at Citysearch

I had body work done on a Vespa starting in July of 2008, and not finished until February of 2009. I'm afraid I couldn't find anything good to say about their customer service, in fact it is probably the worst experience I have had with any retailer. Their lack of communication and quality work was baffling. Perhaps business is a little too good for them and they don't feel compelled to focus on the customer.

1. They did not live up to their time commitments 2. Did not keep me apprised of progress 3. Were clueless about what "as new" meant with regards to repair - repeatedly missed details about what was to be done, including not knowing the model of the Vespa and 5. Tried to charge me for $40 in parts that they failed to replace.6. It took 7 months to complete work that could have been done in 3 weeks.

• Pros: Unfortunately couldn't find any
• Cons: Service, communication, timeliness, price

09/09/09

Sportique stands behind the scooters they sell!

by jenga75 at Citysearch

I bought a used Malaguti from Sportique in the Highlands. The engine had been rebuilt, so I was not expecting to have any trouble with it. It ran great. Unfortunately almost three months later, it broke down. I took it to the Broadway location to have it looked at. Knowing that used scooters can have issues, I had no problem with paying to get it fixed.

The guys in the shop realized that the problem was with how the engine had been rebuilt, so Colin promised that the work would be done free. They replaced the engine but it was accelerating slow and felt like a different scooter. They attempted to fix the problem and loaned me a scooter to ride in the meantime, which was great because I commute to work on it every day.

Even with the loaner, I was getting impatient, and the problem was proving hard to fix. They sensed I was frustrated with the situation and offered to exchange my used scooter for a brand new Buddy! I love the new Buddy and I'm relieved that I will have a two-year warranty to fall back on in case anything happens.

Thank you Colin and Josh for taking care of me, and standing behind the scooters you sell!

• Pros: Nice employees, high-quality selection